CUSTOMER SUPPORT COORDINATOR

Material Handling Systems; Parma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A fast-growing international company is seeking a Customer Support Coordinator in Parma, Italy. The role involves coordinating client agreements and managing service delivery, including reporting, data analysis, and customer communication. Ideal candidates possess strong communication skills and a university degree, with proficiency in English and additional languages being a plus. Join a dynamic work environment focused on collaboration and innovation.

Competenze

• Significant experience in similar roles.
• Excellent knowledge of English.
• Good knowledge of French, German, or Spanish is a plus.

Mansioni

• Coordinate contractual agreements with clients.
• Organize inspections and maintenance.
• Build long-term relationships to ensure continuity of service.
• Support active billing management.
• Liaise with logistics operators.
• Manage warehouse stock and after-sales support.
• Conduct reporting and data analysis.
• Manage customer master data and update CRM.
• Prepare quotations and draft offers.
• Assist end customers and handle inquiries.
• Maintain relationships with distributors and partners.
• Confirm orders and schedule deliveries.
• Monitor order status.
• Communicate with customers and coordinate with internal teams.

Conoscenze

Strong communication skills

Interpersonal effectiveness

Negotiation skills

Ability to work within a complex organization

Formazione

University degree or technical/humanities diploma

Strumenti

CRM software

Descrizione del lavoro

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn\u2019t just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves.Our Team. Our Passion.Our Approach.

Position Description

As a Customer Support Coordinator, you will be responsible for coordinating contractual agreements with clients and the overall service provided. This includes organizing inspections and maintenance, as well as building a long-term relationship to ensure continuity of service.

You will join the Lifecycle Performance Services team at FORTNA and your responsibilities will include:

• Supporting active billing management
• Liaising with logistics operators
• Managing warehouse stock and after-sales support
• Carrying out reporting and data analysis
• Managing customer master data and updating information in the relevant CRM
• Preparing quotations and drafting offers to support the sales team
• Assisting end customers and prospects with issue resolution and general inquiries related to the sales and after-sales processes
• Maintaining relationships with distributors and market partners
• Order confirmations and delivery scheduling
• Monitoring order status
• Communicating with customers and coordinating with internal teams

Hard Skills

• University degree or technical/humanities diploma
• Significant experience in similar roles
• Excellent knowledge of English
• Good knowledge of French, German, or Spanish is a plus

Soft Skills

• Ability to work within a complex, matrixed, and customer-focused organization
• Strong communication skills with the ability to bring energy and a mindset of continuous improvement
• Excellent interpersonal effectiveness, communication, and negotiation skills

What We Offer

We are a fast-growing international company currently undergoing a major organizational transformation, enabling the creation of new processes and workflows.

We offer a dynamic work environment where personal initiative is appreciated and valued.