Customer Success Tech - Italy

Limelight Health; Milano; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa nel settore della gestione finanziaria cerca un professionista per integrare i dati dei clienti e contribuire al team Customer Success. Richiesta laurea in ingegneria o economia, con ottima padronanza dell'italiano e dell'inglese. Offriamo un ambiente di lavoro stimolante, opportunità di crescita e un salario competitivo. Unisciti a noi nella nostra avventura!

Servizi

Salario competitivo

Ambiente di apprendimento rapido

Team di imprenditori

Attività sociali con il team

Competenze

• Diploma di laurea in ingegneria o economia.
• Ottima padronanza dell'inglese e dell'italiano, francese ideale.
• Capacità di lavorare in team e condividere conoscenze.

Mansioni

• Integrare i dati dei clienti da diverse fonti.
• Contribuire alla creazione del team Customer Success.
• Fare da punto di contatto per il team prodotto.

Conoscenze

Inglese fluente

Italiano perfetto

Automazione dei dati via VBA

Ottima padronanza di Excel

Capacità di comunicazione orale e scritta

Formazione

Laurea in ingegneria o in economia

Descrizione del lavoro

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

To help us get there we have raised 4 rounds of fundings so far, with prestigious VC funds including Greenoaks, Partech, BlackFin and most recently in November 2024 of €45M with AVP.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

What we are looking for :

Responsibilities

• Integrate customer data (70%): Collect and integrate client’s data from various sources (banks, accounting tools) and connect client’s banks; arrange the data into a format that can be imported into Agicap.
• Build the team (15%): Contribute to the creation of the Customer Success Technical team; train new Customer Success Managers on customer data integration processes; build a library of best practices to process customer data in a scalable way; contribute to Agicap’s knowledge management on banking aggregation; build a wiki of best practices and key processes; contribute to scale processes by defining, improving and automating the way we collect and transform customer data for import.
• Contribute to product development (15%): Become the reference within the Customer Success department for customer data import and banking aggregation; act as the point of contact for the Product team; provide structured and quantitative product feedback to help prioritise customer data integration features and banking aggregations.

This position is also the gateway to many opportunities within the Customer Success department, the Product department, and Agicap in general.

What we are looking for

• You graduated from an engineering or business school
• You speak perfectly Italian as well as fluent English; French as a second language is ideal
• You have an excellent command of Excel
• You have ideally experience in automating data processing via VBA or other languages
• You are a team player and want to share your knowledge
• You are willing to develop your customer interactions skills
• You are curious and a fast-learner
• You have developed excellent oral and written communication skills
• You are ambitious and the start-up mindset appeals to you
• You are ready to give it your all for a project you fully adhere to

What we offer

• Perfect moment in terms of growth and opportunities to join our adventure
• Competitive salary
• Fast learning environment, entrepreneurship and team spirit
• An incredible team of entrepreneurs
• Thursday beers and afterworks with the team

Non vediamo l\'ora di incontrarvi !

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