Customer Success Team Lead - Italy

BizAway S.r.l. (ES); Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A prominent travel management company in Milan seeks a Customer Success Team Lead to oversee a team of 6–8 executives. The ideal candidate will lead customer journeys, drive commercial success, and monitor client health while ensuring excellent team performance. Candidates should have proven leadership experience, a strong understanding of the customer lifecycle, and be fluent in both Italian and English. This role offers competitive salary and a flexible working policy.

Servizi

Competitive salary

Performance-based bonus

Career growth opportunities

Flexible working policy

Competenze

• Proven experience leading a team, ideally in Customer Success.
• Strong understanding of the customer lifecycle.
• Experience in upselling and contract negotiations.
• Excellent leadership and communication skills.
• Fluent in Italian and English.

Mansioni

• Lead and inspire a team of Customer Success Executives.
• Oversee customer journeys from onboarding to renewals.
• Drive success through upselling and contract negotiations.
• Monitor client health and team performance using KPIs.
• Collaborate with support and product teams.

Conoscenze

Leadership

Customer lifecycle understanding

Commercial acumen

CRM tools (Salesforce)

Fluent in Italian

Fluent in English

Descrizione del lavoro

About BizAway

Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, we support companies by improving their travel management through our evolving services and solutions, characterized by our tech attitude and smart, innovative processes. Proactivity, reliability, kindful collaboration and clear communication are the core values of our Solution Culture. If you like challenges and want to be part of one of the fastest-growing B2B scale-ups, BizAway is the company you have been looking for.

We are looking for

We are looking for a driven and enthusiastic Customer Success Team Lead for the Italian market (m/f/d), based in Milan, who desires to contribute to the growth and success of our Customer Success team.

Your role in BizAway

As a Team Lead, you will lead a team of 6–8 Customer Success Executives.

Your main responsibilities

• Lead, coach, and inspire your team of CSEs, supporting their personal and professional growth
• Oversee the customer journey delivered by your team, from onboarding to adoption, renewals, and expansion; ensuring clients maximize value from BizAway
• Drive commercial success by supporting upselling, cross-selling, and contract renegotiations
• Monitor client health and team performance using dashboards, KPIs, and Salesforce
• Anticipate renewal risks, design mitigation plans, and secure contract renewals
• Collaborate with Support, Service, and Product teams to ensure a seamless client experience

Your basic qualifications

• You have proven experience leading a team (ideally in Customer Success, Account Management, or Sales)
• You have a strong understanding of the customer lifecycle: onboarding, adoption, renewals, and growth
• You are commercially minded with experience in upselling and contract negotiations
• You are confident using CRM tools (Salesforce preferred) and dashboards to track KPIs
• You have excellent leadership, communication, and interpersonal skills
• You are fluent in Italian and English (written and spoken)

We are also interested in

• Previous experience in Travel Tech, SaaS, or the travel industry
• Experience working in fast-paced scale-up environments

Our offer

• A seat on a scale-up with skyrocketing growth
• Competitive salary and performance-based bonus
• Career growth and leadership development opportunities
• Multicultural and international team
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together
• Flexible working policy (3 days in the office + 2 remote) and office in the very heart of Milan

BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018