Customer Success Operations Specialist

Vaultica Data Centers; Italia; In loco; EUR 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Vaultica Data Centers is seeking a Customer Success Coordinator to support the Customer Success Management function through structured coordination of administration, operations, reporting, and internal stakeholder alignment.

The role assists Customer Success Managers and the broader matrix organization in maintaining accurate customer information, timely follow-up, and consistent service delivery, while strategic ownership remains with the Customer Success Manager.

Competenze

• Professional customer-facing communication skills, with the ability to build credibility and interact effectively with customers and internal stakeholders.
• Service-oriented mindset with the ability to support long-term, mutually beneficial customer relationships.
• Ability to prioritize and manage multiple tasks in a structured, reliable, and proactive manner.
• Self-motivated and disciplined, with the ability to plan, organize, execute, and follow through on assigned activities.
• Strong written and verbal communication skills, with the ability to collaborate effectively in a team and matrix organization.

Mansioni

• Support routine service assurance activities for designated customer accounts as directed by the responsible Customer Success Manager.
• Coordinate customer success-related queries, actions, and follow-ups with relevant internal stakeholders.
• Support the preparation, coordination, and documentation of customer audits and related customer-facing activities.
• Prepare and coordinate materials for monthly or quarterly customer review meetings, as required.
• Monitor selected customer metrics, alerts, and operational inputs, escalating anomalies to the responsible Customer Success Manager.
• Support tracking, documentation, and follow-up of service-level agreements (SLAs), including escalation of potential deviations to the responsible Customer Success Manager.
• Coordinate with the matrix organization to support timely execution of operational tasks, reports, and agreed service commitments.
• Coordinate internal stakeholders to support resolution of incidents, service queries, and operational issues impacting customer experience.
• Collect, organize, and share customer and operational insights that may support identification of service improvement opportunities or added-value services.
• Support onboarding, handover, and coordination activities for designated customer accounts in alignment with the responsible Customer Success Manager.
• Contribute to continuous improvement initiatives by providing relevant data, insights, and administrative coordination.
• Support process documentation and operational enhancements to improve consistency, efficiency, and governance.
• Provide relevant internal stakeholders with accurate and up-to-date information regarding customer expectations, operational status, agreed actions, and follow-up items.
• Maintain customer-related documentation, customer history, internal records, and knowledge repositories in accordance with agreed processes.
• Prepare internal reports, management information, and status updates as assigned.

Conoscenze

Professional communication

Customer relationship

Organizational skills

Team collaboration

Proactive planning

Strumenti

Microsoft Office

CRM systems

NetSuite

ServiceNow

Reporting tools

Descrizione del lavoro

Vaultica Data Centers is seeking a Customer Success Coordinator to support the Customer Success Management function through structured coordination of administration, operations, reporting, and internal stakeholder alignment.

The role assists Customer Success Managers and the broader matrix organization in maintaining accurate customer information, timely follow-up, and consistent service delivery, while strategic ownership remains with the Customer Success Manager.