Customer Success Manager AI-Image Analysis

ManpowerGroup Italia; Milano; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading life sciences company is seeking a Customer Success Manager for their AI image analysis software portfolio. This remote role involves engaging customers, ensuring positive experiences, and driving software adoption. Ideal candidates have a degree in biology or chemistry and experience in customer-facing roles. Fluency in English and another European language is required. Enjoy competitive benefits as part of a team innovating in spatial biology.

Servizi

Comprehensive benefit programs

Flexible working arrangements

Competenze

• Experience in a customer-facing role such as Customer Success Management, Customer Support, or Account Management.
• Hands-on experience with advanced microscopy systems.
• Fluency in another European language.

Mansioni

• Act as a first point of contact for customers regarding software.
• Manage renewals and drive expansion.
• Utilize value selling techniques to identify customer needs.

Conoscenze

Customer Success Management

Image analysis software experience

Fluent in English

Experience with microscopy

Formazione

BA / BS or MS degree in biology or chemistry

Descrizione del lavoro

Customer Success Manager AI-Image Analysis

thecareerwallet.com

Da remoto: Remoto

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the Future with Us! Leica is launching a brand-new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment. If you have experience in the spatial space, you can leverage that knowledge to make an impact and position yourself at the forefront of Leica’s heading. Plus, as part of the Danaher Life Sciences group, you’ll have access to cross-company collaboration and exceptional career development opportunities. This is more than a new role—it’s your chance to shape the future. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible.

The Customer Success Manager engages our customers to drive adoption of the Leica Microsystems image analysis software portfolio. This is a critical function with a clear focus: to successfully onboard, accompany new customers to deliver a positive customer and user experience and turn them into advocates as well as manage renewals.

This position reports to the Market Development Manager and is part of the commercial team in EMEA.

In this role, you will have the opportunity to:

• Act as a first point of contact for customers for questions about Leica Microsystems’ AI image analysis software and drive positive customer experience.
• Work with our Market Development, Application, Product Expert and Marketing teams to create and grow a strong user community.
• Manage renewals and drive expansion.
• Directly contribute to meeting quarterly and annual sales targets.
• Utilize value selling techniques to identify and address customer needs.

The Essential Requirements Of The Job Include:

• BA / BS or MS degree in biology or chemistry, or a related scientific field.
• Proven successful experience in a customer-facing role such as Customer Success Management, Customer Support or Account Management in a SaaS or software sales environment.
• Experience using microscopy and/or image analysis software.
• Hands-on experience with advanced microscopy systems (e.g. confocal, multi-photon, spinning disk and/or light sheet).
• Fluent in English and in another European language.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel – 10% travel, overnight, within territory or locations
• Must have a valid driver’s license with an acceptable driving record

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs. This position is eligible for a remote work arrangement.

Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide. For more information, visit www.danaher.com.