Customer Success Manager

Khazna Data Centers; Ferrera Erbognone; On-site; EUR 50,000 - 70,000; Full time

Job summary

Khazna Data Centers in Ferrera Erbognone, Italy, is seeking an experienced Customer Success Manager to manage key client relationships from capacity planning through project delivery and ongoing account management.

Based in Ferrera Erbognone, you will act as a trusted partner to key customers, ensuring the successful delivery of projects while building long-term relationships and identifying opportunities to support future business growth.

Qualifications

• Bachelor's degree in Business, Engineering, or related field.
• 5+ years' experience in customer success or similar roles (account/client management).
• Experience in data centres, infrastructure, or project-driven environments is advantageous.
• Strong communication and relationship-building abilities.
• Fluent English; Italian and/or French language skills would be beneficial.

Responsibilities

• Serve as the primary point of contact for key clients and manage ongoing relationships.
• Understand customer capacity, site selection, and expansion requirements.
• Lead responses to RFIs, RFPs, and commercial discussions.
• Develop business cases, management presentations, and approval papers.
• Manage project delivery against milestones and ready-for-service dates.
• Coordinate cross-functional teams to ensure successful execution of client requirements.
• Manage escalations, reporting, and performance reviews.
• Support budgeting, forecasting, and financial performance monitoring.

Skills

Customer success

Account management

Stakeholder management

Project coordination

Communication

Education

Bachelor's degree

Job description

Since 2012, Khazna has become the leading wholesale data center provider in the Middle East and North Africa, delivering reliable and scalable infrastructure to support the region’s growing digital ecosystem.

We are seeking an experienced Customer Success Manager to manage key client relationships from capacity planning and project delivery through to ongoing account management.

Based in Ferrera Erbognone, Italy, you will act as a trusted partner to key customers, ensuring the successful delivery of projects while building long-term relationships and identifying opportunities to support future business growth.

Key Responsibilities

• Serve as the primary point of contact for key clients and manage ongoing relationships
• Understand customer capacity, site selection, and future expansion requirements
• Lead and coordinate responses to RFIs, RFPs, and commercial discussions
• Develop business cases, management presentations, and approval papers
• Manage project delivery against agreed milestones and ready-for-service dates
• Coordinate cross-functional teams to ensure successful execution of client requirements
• Manage escalations, reporting, and performance reviews
• Support budgeting, forecasting, and financial performance monitoring

Minimum requirements

• Bachelor's degree in Business, Engineering, or a related discipline
• 5+ years' experience in customer success, account management, client management, or a similar customer-facing role
• Experience within data centres, infrastructure, construction, engineering, or project-driven environments is advantageous
• Strong stakeholder management and project coordination skills
• Excellent communication and relationship-building abilities
• Fluent English required; Italian and/or French language skills would be beneficial