Customer Services Advisor"Qatari & Qatari Mother candidate"

Commercial Bank; Marano sul Panaro; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Commercial Bank is seeking an Operations Support specialist for the Vehicle Finance team to provide essential business operations support and liaise with customers.

You will handle customer documents, provide post‑sales services, and ensure accurate DIM updates in the core banking system, plus archiving after payments.

The role emphasizes quality and compliance, risk awareness, and the ability to back up all VF operations tasks while coordinating with internal partners.

Competenze

• Bachelor’s degree in business administration, finance, economics or related subject.
• Experience in bank operations and customer service.
• Strong numerical and analytical skills.

Mansioni

• Provide business operations support to Vehicle Finance team.
• Assist customers with documents and after-sales services.
• Update DIM in core banking system and archive files after payment.
• Maintain quality and compliance management.
• Backup for operational work and customer service issues.

Conoscenze

Customer Service Orientation

Bank Operations

Teamwork

Change Management

Numerical skills

Formazione

Bachelor’s Degree in business administration, finance, economics or related subject

Descrizione del lavoro

• To provide business operations support to Vehicle Finance team
• Assist customers (Retail & Corporate) with necessary documents & provide after sales services.
• Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.
• Maintain quality and compliance management
• As a backup for all operational work & customer services issues.

Job Summary

• To provide business operations support to Vehicle Finance team
• Assist customers (Retail & Corporate) with necessary documents & provide after sales services.
• Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.
• Maintain quality and compliance management
• As a backup for all operational work & customer services issues.

Key Accountabilities

• Customer service & interactions.
• DIM update, Archiving & all VF Ops related assigned tasks.
• Daily business activity (Amendment /Blocking Release/ Insurance/Postponement / early settlement/ obligation letter / plate number change letter).
• Compliance to Vehicle Release process & procedures (Corporate & Retail).
• Preparing IPG for corporate customers.
• Ensure full adherence to bank policy, procedure & SOP.
• Ensure professional and ethical standards are maintained at all levels.
• Handle internal & external queries in timely & efficient manner and maintain excellent working relations with all business partners / units.
• Ensure the strict implementation of policies, instructions & circulars related to all procedures, products and services of the bank.
• Any other departmental job delegations.

Other Accountabilities

Key Interactions

Competencies

• Customer Service Orientation
• Concern for Quality
• Team player
• Change Orientation

Skills

• Customer Service Orientation
• Bank Operations
• Teamwork
• Change Management
• Numerical skills

Education

• Bachelor’s Degree, preferably in business administration, finance, economics or a related subject