Customer Service Associate - Maternity Cover

JIL SANDER; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Milan is seeking a motivated Customer Service Associate to manage customer orders and relations. The role involves direct client communication, order management, and collaboration with various departments. Ideal candidates possess strong communication skills, a related degree, and proficiency in English. This position offers exposure to the luxury fashion retail world on a maternity cover basis.

Competenze

• High school diploma or university degree (ongoing or recently completed) in Economics, Languages, or related fields.
• Excellent communication and interpersonal skills.
• Precision, flexibility, organizational skills, and customer orientation.
• Good knowledge of Microsoft Office, especially Excel.
• Proficiency in English.

Mansioni

• Full management of customer master data and orders.
• Direct communication with clients regarding orders and issues.
• Support in preparing commercial reports and documentation.
• Collaboration with other departments for efficient customer service.

Conoscenze

Excellent communication skills

Interpersonal skills

Organizational skills

Customer orientation

Flexibility

Formazione

High school diploma or university degree in related fields

Strumenti

Microsoft Office

Descrizione del lavoro

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

Jil Sander is looking for a motivated and detail-oriented Customer Service Associate to join its Customer Service team in Milan on a maternity cover basis. The selected candidate will support the team in managing customer orders and relations, gaining first-hand experience in the world of luxury fashion retail.

Main Responsibilities

• Full management of customer master data and orders: handling modifications, monitoring goods in production, verifying payment methods, and releasing pickings for warehouse shipments;
• Direct communication with clients regarding orders, timelines, and issues, including managing complaints and non-conformities;
• Support in preparing commercial reports and documentation;
• Collaboration with other departments (Sales / Credit / Logistics) to ensure efficient and timely customer service.

Requirements

• High school diploma or university degree (ongoing or recently completed) in Economics, Languages, or related fields;
• Excellent communication and interpersonal skills;
• Precision, flexibility, organizational skills, and customer orientation;
• Good knowledge of Microsoft Office, especially Excel;
• Proficiency in English.

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