Customer Engineer AC Power

Vertiv Group Corporation; Milano; In loco; EUR 32.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company uniform

Descrizione del lavoro

Vertiv Group Corporation seeks a Field Service Technician to perform start-ups, maintenance, and emergency repairs on Vertiv UPS, battery, power distribution and site monitoring equipment in the Milan area. You will establish strong rapport with customers and keep Call Control informed of job progress.

Requires HNC/HND in Electrical/Electronics Engineering or equivalent, field service experience, and a clean driving licence.

Competenze

• HNC/HND in Electrical/Electronics Engineering or equivalent.
• Experience of working in a technical service or test environment of AC Power equipment essential.
• Computer literate (Word, Excel, Outlook) is required.
• Previous field service experience essential.
• Excellent customer service skills.
• Strong communication skills.
• Self-starter with ability to plan, organise and manage time; able to work under pressure.
• Clean valid driving licence.

Mansioni

• Respond to assigned service calls in a professional manner.
• Perform work safely and per company safety policy.
• Follow current codes of practice/legislation for tasks.
• Ensure spare parts are properly accounted for.
• Help maintain a minimum 90% planned maintenance completion rate.
• Assist call control to schedule and complete works as required.
• Keep call control informed of schedule and status of open jobs.
• Maintain customer listing accuracy; report site changes.
• Support company vision and management decisions.
• Follow ISO 9001:2000 processes.
• Keep company vehicle and tools in good condition.
• Work as part of the service team and complete tasks.
• Submit daily paperwork timely and accurately; debrief on customer premises when possible.
• Be available to work weekends and nights.
• Report sales or service leads to proper department.
• Ensure compliance with Export/Import/Supply Chain Security regulations.

Conoscenze

AC Power equipment

Field service experience

Customer service

Communication skills

Self-starter

Driving licence

Formazione

HNC/HND in Electrical/Electronics Engineering

Strumenti

MS Office

Descrizione del lavoro

Responsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

RESPONSIBILITIES

• Respond, in a professional manner, to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Ensure spare parts are properly accounted for using established parts procedures.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90% .
• Assist call control to schedule, plan and complete any works as required, using established work flow procedures.
• Keep call control informed of your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Support company vision and management decision.
• Ensure that all ISO 9001:2000 agreed processes are followed.
• Keep company vehicle clean and properly maintained.
• You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.
• Work as part of the service team.
• Follow up and follow through with any and all assigned tasks.
• Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible
• Ensure availability to work during weekend and nights
• Report sales or service leads to the proper department via the correct process.
• The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself

QUALIFICATIONS

• HNC/HND in Electrical/Electronics Engineering or equivalent
• Experience of working in a technical service or test environment of AC Power equipment essential
• Computer Literate (All office associated programs such as, word, excel, outlook)
• Previous field service experience essential
• Excellent customer service skills
• Strong communication skills
• Self starter, ability to plan , organise and manage time effectively with an ability to work under pressure
• Clean Valid driving licence

WORKING CONDITIONS:

• A significant amount of after hours and weekend work, frequently scheduled with little notice
• Travel on a daily basis to and from customer sites
• Will be required to stay away from home or travel long distances.
• Occasional heavy lifting required
• You will be expected to operate as part of a team
• Participate on the 24/7 on call rota.
• May be required to travel abroad from time to time.
• You will be supplied with a Company uniform, which must be warn at all times while working.
  

The anticipated salary range for this role in Milan - Italy locality is between 32,449 Euros to 40,561 Euros gross per year (based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities.

Metalmeccanico Industria

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