Customer Care Specialist

Lexroom Srl; Lombardia; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Гибридная работа

Страхование здоровья

Обеды за счет компании

Бонусы за производительность

Командные выезды и ретриты

Descrizione del lavoro

Lexroom Srl ищет специалиста по поддержке клиентов, владеющего итальянским и французским языками и готового работать в Милане. Вы будете обеспечивать качественный сервис, управлять запросами через чат, email и звонки, а также помогать в удержании клиентов и росте продукта.

Опыт до 2 лет считается преимуществом; гибридный режим работы на головном офисе в Милане. Конкурентная зарплата: 25 000–35 000 € брутто в год, с бонусами и возможной опорой на равные условия.

Competenze

• Итальянский и французский языки на уровне носителя; английский читается свободно.
• Опыт работы в клиентском обслуживании 0–2 года.
• Знакомство с инструментами Intercom и Notion.

Mansioni

• Обрабатывать запросы клиентов через чат, email и звонки и продвигать продукт.
• Управлять полным процессом решения тикетов: трие, приоритеты и закрытие.
• Передавать инсайты о клиентах в продуктовую команду для снижения оттока и формирования дорожной карты.

Conoscenze

Italian fluency

French fluency

English fluency

Formazione

Юридическое образование

Strumenti

Intercom

Notion

Descrizione del lavoro

Описание

Lexroom is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom. We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome. Our next goal? Become Europe's most-used legal product.

Задачи

Act as a trusted advisor for Lexroom's customers in Italy and Germany managing support requests across chat, email, calls, and proactively engaging with them to drive product adoption and satisfaction. Own the full resolution flow: triage, prioritize and resolve tickets, run regular check-ins and feedback sessions, and elevate complex cases to the right internal team. Act as the voice of the customer internally — feeding insights back to product and other teams to improve processes, reduce churn, and shape the roadmap.

Требования

You are fluent in Italian and in French — native speaker preferred, C1/C2 welcome. You have fluent English: you're comfortable reading documentation and understanding spoken English. You have 0-2 year of experience in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar). You are familiar with sales or customer support tools (Intercom, Notion, etc.), and you pick up new tools quickly. You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment. You're based in Milan or open to relocating (relocation support evaluated case by case). Bonus: You have a law degree (not mandatory but a plus). What Sets Us Apart An Exceptional Team At Lexroom, you’ll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth. Growth that Matters We hire exceptional people to make a difference—and we give them space to lead. Your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high‑stakes projects. Rewarding Your Contribution We value excellence and share success: Annual Salary Range: €25,000 - €35,000 OTE Equity Package: Align your growth with the company’s long-term success.

Условия

Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently. At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.

• Hybrid Work: Flexibility to balance remote work with in‑person collaboration at our Milan HQ.
• Health Insurance: Comprehensive coverage to ensure peace of mind.
• Meal Vouchers: Daily support to make your lunch breaks easier.
• Performance Bonuses: Rewards tied directly to measurable results.
• Team Retreats & Off‑sites: Dedicated time to connect, collaborate, and spark bold ideas.

At Lexroom, ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.