Customer and Supplier Claims Specialist

ASK Industries S.p.A; Ancona; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading automotive firm in Ancona, Italy, is looking for a candidate to manage customer and supplier claims. The successful applicant will ensure effective problem resolution for quality-related issues while coordinating with various teams. Strong knowledge of automotive standards, problem-solving methodologies, and proficiency in Microsoft Office tools are essential. Candidates with experience in non-conformities management are preferred. This role offers an opportunity to make a significant impact in quality assurance.

Competenze

• Technical or scientific educational background required.
• Familiarity with problem-solving methodologies such as Ishikawa and Root Cause Analysis.
• Strong skills in Microsoft Office tools needed.

Mansioni

• Manage customer and supplier claims effectively to ensure problem resolution.

Conoscenze

Technical or scientific educational background

Problem-solving methodologies knowledge

Microsoft Office proficiency

Leadership skills

Knowledge of ISO 9001 and IATF 16949

Knowledge of VDA standards

Knowledge of SAP ERP system

Statistical concepts familiarity

Measurement equipment usage

Experience in automotive industry

Experience in non-conformities management

Descrizione del lavoro

Coordinate emergency and containment actions further to customer claims, including activities of residents and sorting companies

Lead the problem-solving process following customer complaints, coordinating a cross-functional team

Issue claims to suppliers, in case of non-compliant components identified during incoming inspection, production, or by the customer

Analyse the consistency of 8D reports received from suppliers and monitor supplier action plans

Skills Required

• Educational background in technical or scientific disciplines
• Familiarity with problem-solving methodologies (e.g., Ishikawa, 5 Whys, Root Cause Analysis)
• Strong skills in Microsoft Office tools (Excel, Word, PowerPoint)
• Leadership, persuasion, and coordination skills
• Knowledge of ISO 9001 and IATF 16949 standards
• Knowledge of VDA standards
• Knowledge of customer requirements related to claim management
• Knowledge of the SAP ERP system
• Familiarity with statistical concepts
• Ability to use measurement equipment
• Experience in the automotive industry
• Experience in non-conformities management

Responsibilities

• Manage customers’ and suppliers’ claims, ensuring effective problem resolution for quality-related issues and compliance with customer-specific requirements