Mission
Drive the growth of the Cooling Service Spare Parts business by shifting from reactive sales to proactive commercial engagement across Countries, projects and strategic customers (C&SP).
Key Responsibilities
Business Development and Customer Engagement
- Proactively identify and develop Spare Parts opportunities with Countries, key projects and strategic customers.
- Engage customers before spare parts requirements become urgent, positioning parts availability as a lifecycle and business-continuity solution.
- Act as a Spare Parts Business Advisor and help customers define the appropriate parts strategy for their installed base, criticality and operating model.
- Build a qualified pipeline and drive opportunities from identification through quotation, follow-up and order conversion.
VMI and Stock Strategy
- Drive deployment of the Cooling Spare Parts strategy across priority Countries and C&SP accounts.
- Promote Vendor Managed Inventory (VMI), dedicated stock and locally available stock solutions for strategic customers.
- Develop the commercial value proposition for VMI, connecting availability, risk reduction, lead time and business continuity.
- Coordinate with relevant stakeholders to define commercial scope, ownership, replenishment principles and performance expectations.
Spare Parts Kits and Customized Solutions
- Increase the adoption of recommended Spare Parts Kits on new projects and across the installed base.
- Position Spare Parts Kits early in tendering and project execution, rather than waiting for break-fix demand.
- Customize kits and parts recommendations when standard solutions do not fully meet customer requirements.
- Ensure the proposed assortment reflects equipment configuration, criticality, service model and customer expectations.
SIOP, Demand Planning and Commercial Execution
- Bring project pipeline, customer plans and installed-base insights into the Spare Parts SIOP and demand-planning process.
- Provide forward-looking demand visibility to support stock decisions and availability priorities.
- Promote disciplined order management and follow-up to convert quotations and commitments into orders.
- Work cross-functionally with Sales, Service, Tendering, Projects, Supply Chain and Operations to remove commercial and execution roadblocks.
Key Interfaces
- Country and Zone Service organizations
- Cooling Sales, Service Sales and Key Account teams
- Tendering Teams
- Supply Chain, Demand Planning and SIOP stakeholders
- Product and Service Offer teams
- Strategic customers and installed-base owners
Core Scorecard for the Job Description
- 1. Spare Parts Sales Growth
- 2. Proactive Business Generation
- 3. VMI and Strategic Stock Deployment
- 4. Spare Parts Kit Attachment
- 5. Pipeline and Demand Visibility
Success Criteria
- Spare Parts activity progressively moves from urgent inbound requests to planned customer engagement and lifecycle campaigns.
- Priority customers have a documented and actionable Spare Parts, VMI or stock strategy.
- VMI and Spare Parts Kits become part of the standard commercial conversation for relevant customers and projects.
- Spare parts requirements are considered early during tendering and project execution.
- Countries have a visible pipeline, clear priorities and active support to develop Spare Parts business.
- Project, customer and installed-base information is translated into actionable demand visibility for SIOP.
- Open quotations and opportunities are followed through to closure, improving order conversion and reducing ageing.
- The portfolio produces more recurring and predictable business while meeting profitability expectations.
Required Skills and Experience
- Strong commercial and business-development orientation, with a proactive customer approach.
- Knowledge of Cooling, HVAC, Data Center or mission-critical applications; Service experience preferred.
- Ability to translate technical spare parts requirements into customer value and business outcomes.
- Experience with VMI, inventory models, spare parts, aftermarket or lifecycle services is an advantage.
- Understanding pipeline management, forecasting, profitability and order conversion.
- Strong stakeholder manageme