Conversational UX Architect

Wonderful; Roma; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Wonderful is seeking a Conversation Experience Designer to shape how people experience talking with our AI agents—the words, rhythm, and relational dynamics that make conversations clear, credible, and worth coming back to. This role sits at the intersection of linguistics, communication design, and applied persuasion/rapport techniques.

You’ll define how our agents build trust, handle hesitation and uncertainty, recover gracefully from misunderstanding, and guide people toward action, all in

Competenze

• Experience in UX Writing, Conversation Design, or Prompt Design for LLM-driven applications.
• Familiarity with NLP frameworks and rapport-building techniques.
• Understanding of Large Language Models, context windows, system prompts, and tool-calling logic.
• Portfolio showing conversation flows or interactive agent prototypes.

Mansioni

• Design end-to-end dialogue journeys (onboarding, error recovery, edge cases, escalation) from the user’s cognitive and emotional experience.
• Apply linguistic and rapport-building techniques to reduce user hesitation and increase follow-through.
• Draft and refine system instructions, guardrails, and context guidelines to shape agent behavior and maintain brand voice.
• Build, simulate, and iterate on agent responses across user personas and scenarios.
• Review real transcripts to flag tone mismatches, unclear phrasing, and comprehension failures.

Conoscenze

UX Writing

Conversation Design

NLP frameworks

LLM basics

Dialogue prototyping

Descrizione del lavoro

Wonderful is seeking a Conversation Experience Designer to shape how people experience talking with our AI agents—the words, rhythm, and relational dynamics that make conversations clear, credible, and worth coming back to. This role sits at the intersection of linguistics, communication design, and applied persuasion/rapport techniques.

You’ll define how our agents build trust, handle hesitation and uncertainty, recover gracefully from misunderstanding, and guide people toward action, all in