Concierge Internship

Collegio alla Querce, Auberge Resorts Collection; Firenze; In loco; EUR 6700 - 11.000; Tempo pieno

Vantaggi offerti da questo lavoro

Expense reimbursement €600/mo

Descrizione del lavoro

Collegio alla Querce, Auberge Collection in Florence invites a Concierge Intern to support the team in creating thoughtful, personalized experiences that showcase the best of Florence and Tuscany.

You will assist with reservations, tours, and guest arrangements while learning daily operations and building relationships with local partners to deliver seamless, memorable stays.

Competenze

• Strong communication and organizational skills.
• Genuine passion for guest service.
• Proficiency in English; additional languages a plus.

Mansioni

• Assist Concierge team with personalized recommendations and experiences.
• Coordinate restaurant reservations, private tours, and transfers for guests.
• Research local attractions and events to enrich stays.
• Prepare personalized itineraries and guest information with attention to detail.
• Collaborate with hotel departments and partners to fulfill guest requests.
• Shadow experienced colleagues and learn to anticipate guest needs.

Conoscenze

Communication

Organizational

Guest service

English proficiency

Formazione

Hospitality/Tourism degree

Descrizione del lavoro

Company Description

About Collegio alla Querce, Auberge Collection

is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.

For more information:

Connect with Collegio alla Querce, Auberge Collection on and @CollegioAuberge and #AlwaysAuberge

Job Description

Starting in February 2027, as a Concierge Intern, you will support the Concierge team in creating thoughtful, personalized experiences that allow our guests to discover the best of Florence and Tuscany. Through authentic recommendations, attention to detail, and heartfelt service, you will contribute to making each guest’s stay truly memorable.

Main responsibilities include:

• Assisting the Concierge team in providing personalized recommendations and arranging bespoke experiences, activities, and excursions for guests.
• Supporting the coordination of restaurant reservations, private tours, transfers, and other guest requests.
• Researching local attractions, cultural events, restaurants, and exclusive experiences to enrich our guests’ stay.
• Assisting in the preparation of personalized itineraries and guest information, ensuring accuracy and attention to detail.
• Supporting the coordination of special requests and guest arrangements, collaborating closely with other hotel departments and external partners.
• Participating in the daily operations of the Concierge desk, shadowing experienced team members, and learning how to anticipate guests’ needs and deliver seamless service.
• Contributing to the development and maintenance of relationships with local partners to ensure access to exceptional and authentic experiences.

This list is not exhaustive; additional tasks may be assigned based on departmental needs.

Qualifications

Qualifications

• Previous experience in a similar role within a luxury hospitality environment is considered a plus.
• A degree or current studies in Hospitality, Tourism, or a related field are considered a plus.
• Strong communication and organizational skills, with a genuine passion for guest service.
• A natural curiosity for Florence, Tuscany, and their cultural, culinary, and artistic heritage.
• A warm, polished, and professional attitude, with a genuine desire to create meaningful guest experiences.
• Proficiency in English is required; additional languages are considered a plus.

€600/monthly are provided as reimbursement of expenses.

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information:

Connect with Auberge Collection on , , , and @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

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