Commis De Rang - In Room Dining

Four Seasons Hotels and Resorts; Venezia; In loco; EUR 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary & benefits

Training & development

Employee discount

Dry cleaning

Employee meals

Descrizione del lavoro

Four Seasons Hotels and Resorts, at Hotel Danieli in Venice, seeks an In Room Dining professional to ensure exceptional service and memorable guest experiences. You will assist the Chef de Rang, support IRD operations, and ensure timely delivery of food and beverage to guest rooms.

Role requires luxury hotel experience, fluency in English and Italian, and a collaborative, detail-oriented approach in a fast-paced environment. Full-time position with weekend/holiday flexibility.

Competenze

• Experience in luxury hotel dining; ability to multitask in a fast-paced setting.
• Attention to detail and strong interpersonal skills.
• Fluency in English and Italian is essential for guest interactions.

Mansioni

• Assist In Room Dining service from order prep to delivery and clearance.
• Set up IRD trays, trolleys, and amenities with care and speed.
• Maintain hygiene and HACCP compliance in IRD areas.
• Provide warm, engaging service and explain the menu to guests when needed.
• Collaborate with kitchen, front office and housekeeping for smooth operations.

Conoscenze

Food service

English-Italian fluency

Guest relations

Descrizione del lavoro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.

About the Role:

You will be responsible for ensuring exceptional service, memorable in‑room dining experiences, and attentive care for our guests throughout the Hotel. Your role includes assisting the Chef de Rang, supporting all IRD service operations, and ensuring timely, elegant, and precise delivery of food and beverage orders directly to guest rooms.

You will manage set‑up, delivery, and clearing of IRD trays and trolleys, maintain high visibility within the guest corridor and IRD back‑office, and uphold Four Seasons service standards while respecting all hygiene and HACCP procedures.

What You Will Do:

• Assist the Chef de Rang In Room Dining in all stages of room service delivery, from order preparation to service and clearance.
• Set up, deliver, and clear IRD trays, trolleys, amenities, and special requests with speed, accuracy, and exemplary presentation.
• Ensure china, glass, and silver items are handled impeccably, respecting Four Seasons standards and hygiene requirements.
• Maintain cleanliness and organization of IRD back‑office areas, pantries, and service stations; polish silverware and restock supplies as needed.
• Provide warm, engaging service within guest rooms, offering menu explanations when needed and ensuring guest comfort and satisfaction.
• Anticipate guest needs, respond promptly to requests, and ***escalate*** any feedback or concerns to senior IRD staff.
• Follow HACCP and departmental safety protocols at all times during preparation, transport, and clearance of IRD items.
• Maintain an elegant demeanor and professional appearance during all guest interactions in corridors and room entrances.
• Support opening and closing duties, including mise en place, linen and equipment organization, and preparing IRD areas for upcoming shifts.
• Collaborate closely with the kitchen, front office, and housekeeping to coordinate seamless in‑room dining operations.

What You Bring:

• Food service experience in luxury hotels and/or stand‑alone restaurants, ideally in the same role; international experience is an additional asset.
• Fluency in English and Italian.
• Strong attention to detail, excellent interpersonal skills, and the ability to build positive relationships with guests and colleagues.
• Ability to multitask with excellent organizational skills in a high‑end, fast‑paced service setting.
• A collaborative team spirit and a genuine personal touch that elevates each guest interaction.
• A special passion for excellence, service, and the magic of creating meaningful, unforgettable dining memories.

What We Offer:

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Schedule & Location:

• Full-time position based at Hotel Danieli, Venice.
• Flexibility to work weekends and holidays as needed.
• You must possess the legal right to work in Italy