Cloud Support Specialist: VMware, HPC & Bare-Metal Expert

OVHcloud; Lombardia; On-site; EUR 22,000 - 26,000; Full time

Job summary

OVHcloud in Italy is seeking a Cloud Support Consultant to be the main point of contact for our key accounts, helping them maximize our cloud products such as VMware/HPC and bare-metal infrastructure.

You will develop technical depth in virtualization, networking, Linux, Windows, disaster recovery and hyper-converged infrastructure through ongoing training, collaborating with Product, Sales and Professional Services teams.

Qualifications

• Prior experience in technical and cloud-based customer support.
• Familiarity with service ticketing systems such as ServiceNow, Zendesk or JIRA.
• Familiarity with cloud products, VMware/HPC and virtualisation is a strong plus.

Responsibilities

• Handle support tickets and enquiries from our key account clients regarding cloud products (VMware/HPC and bare-metal infrastructure).
• Monitor tickets and assign them according to their complexity and the responsibilities set out in the SLA.
• Explore and implement solutions to the issues encountered by clients, liaising with them to ensure the solutions are effectively deployed.
• Communicate with, monitor and escalate client and partner enquiries based on their feedback, keeping customers informed from first contact to resolution.

Skills

Cloud support

Customer service

Ticketing systems

Tools

ServiceNow

Zendesk

JIRA

Job description

OVHcloud in Italy is seeking a Cloud Support Consultant to be the main point of contact for our key accounts, helping them maximize our cloud products such as VMware/HPC and bare-metal infrastructure.

You will develop technical depth in virtualization, networking, Linux, Windows, disaster recovery and hyper-converged infrastructure through ongoing training, collaborating with Product, Sales and Professional Services teams.