Client Support Agent-Italy

xperiencexscapetravels; Roma; Remoto; EUR 20.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% remote — work from anywhere

Flexible schedule (perfect forstudents

Full training included

Travel discounts & industry perks

Supportive team culture

Growth opportunities

No sales quotas or cold calling (if no

Descrizione del lavoro

Xperience Xscape Travels is seeking a motivated Client Support Agent to help clients with vacation planning, bookings, and destination information. This fully remote role offers flexible hours and complete training, with no prior travel industry experience required.

You will handle email, chat, or phone inquiries, provide travel details, assist with modifications, and share confirmations and itineraries while maintaining accurate records.

Competenze

• No experience required — beginners welcome.
• Full training provided.
• Strong verbal + written communication.
• Comfortable using email and basic computer tools.
• Organized, reliable, and detail-oriented.
• Positive attitude and willingness to learn.
• Passion for travel or helping others.

Mansioni

• Assist clients with travel questions through email, chat, or phone.
• Provide basic travel information such as destinations, accommodations, and requirements.
• Support booking modifications, cancellations, or updates.
• Gather traveler preferences to help plan vacations.
• Send confirmations, itineraries, and follow-up messages.
• Take notes and maintain accurate records.
• Provide friendly, professional customer service.
• Learn and use the travel tools provided during training.

Conoscenze

Verbal communication

Written communication

Email proficiency

Basic computer skills

Organization

Detail-oriented

Positive attitude

Willingness to learn

Travel passion

Descrizione del lavoro

About the Role: Xperience Xscape Travels is seeking motivated individuals to join our team as Client Support Agent. In this role, you will assist clients with vacation planning, booking support, destination information, and general travel assistance. You do not need prior travel industry experience — we provide complete training to help you succeed.

If you enjoy helping others, love travel, and want a flexible work-from-home opportunity, this is the perfect role for you.

Key Responsibilities

• Assist clients with travel questions through email, chat, or phone
• Provide basic travel information such as destinations, accommodations, and requirements
• Support booking modifications, cancellations, or updates
• Gather traveler preferences to help plan vacations
• Send confirmations, itineraries, and follow-up messages
• Take notes and maintain accurate records
• Provide friendly, professional customer service
• Learn and use the travel tools provided during training

What We’re Looking For

• No experience required — beginners welcome
• Full training provided
• Strong verbal + written communication
• Comfortable using email and basic computer tools
• Organized, reliable, and detail-oriented
• Positive attitude and willingness to learn
• Passion for travel or helping others

Benefits

• 100% remote — work from anywhere
• Flexible schedule (perfect for students or parents)
• Full training included
• Travel discounts & industry perks
• Supportive team culture
• Growth opportunities
• No sales quotas or cold calling (unless you choose a sales-focused title)