Client Relationship Manager

Bybit; Firenze; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global trading platform is seeking an enthusiastic VIP Relationship Manager to enhance client experiences and drive success in Italy. The ideal candidate will have 4-7 years in sales and client services, especially in the financial sector, and must be proficient in Italian. Responsibilities include managing VIP client relationships, analyzing behaviors, and collaborating with various teams to deliver exceptional services.

Competenze

• 4-7 years of experience in sales and client services in the financial industry.
• Experience managing portfolios of high net-worth clients.
• Proficiency in written and spoken Italian.

Mansioni

• Manage a portfolio of global VIP clients.
• Enhance relationships through consistent communication.
• Analyze client behavior and prepare reports.
• Coordinate with departments to improve service delivery.

Conoscenze

Client relationship management

Sales experience

Strong communication skills

Analytical skills

Multitasking

Descrizione del lavoro

Overview

Job Title: VIP Relationship Manager

Job Type: Remote

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Strong communication and written skills;
• Proficient in Italian (written and spoken);
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.