Client Advisor, Part Time 0.4, Fixed Term Contract - Boutique

Christian Louboutin; Bardi; In loco; EUR 22.000 - 34.000; Tempo pieno

Descrizione del lavoro

Christian Louboutin cerca un Client Advisor per la boutique in Milano, responsabile di offrire un servizio clienti di alto livello e di tradurre la DNA del brand in esperienze memorabili. Svilupperai conoscenza prodotto approfondita e potrai guidare i clienti attraverso le collezioni di lusso, mantenendo elevati standard di presentazione e operatività.

In questa posizione, farai parte di un team di vendita orientato ai risultati, con formazione continua e opportunità di crescita nel contesto

Competenze

• Esperienza nel servizio clienti di alto livello in contesti luxury.
• Capacità di creare un'esperienza cliente memorabile e personalizzata.
• Conoscenza approfondita dei prodotti e della brand culture Christian Louboutin.

Mansioni

• Partecipare a training su tecniche di vendita e conoscenza prodotto.
• Garantire un servizio clienti eccellente, superando le aspettative in ogni occasione.
• Trasmettere l’immagine del brand attraverso un comportamento professionale e curato.
• Gestire richieste e resi in modo professionale e tempestivo.
• Contribuire al raggiungimento degli obiettivi di vendita e della fedeltà del cliente.
• Sviluppare relazioni con i clienti per creare loyalty e CRM efficace.

Conoscenze

Customer service

Sales

Product knowledge

CRM

Team collaboration

Communication

Strumenti

CRM software

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Overview and purpose of role
Si ricordo di controllare il suo CV prima di candidarsi. Inoltre, si assicuri di leggere tutti i requisiti relativi a questo ruolo.

In our boutique in via Borgospesso, under the leadership and guidance of Management, as a Client Advisor at Christian Louboutin, you have a fundamental role in translating our brand DNA and our Story to the client to maintain our fabulous brand image whilst transforming the client expectation and needs into sales success and loyalty. You are the voice of Christian and a true ambassador for the Christian Louboutin brand, our products, values and our culture.

Under the leadership of the management team, in the capacity of your role, you will provide an outstanding, sparkling client experience which is highly personalised, efficient and discrete. You are an integral member of a high performing sales team who are sales focused and driven. You will be dedicated to creating desire for the brand, delivering exceptional customer service, sharing your knowledge about the variety of our luxurious collections, whilst maintaining the store in the best conditions and ensuring ongoing loyalty from our clients.

Key Responsibilities of the role

• Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
• Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the Christian Louboutin Sales Ceremony.
• Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behaviour.
• Responding to all client queries and issues in a professional, effective and timely manner. This of course includes managing return items or damages for example.
• Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
• Actively striving to achieve key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
• Awareness of the business strategy, engaged in prioritising the appropriate products or alternatives for successful sales results.
• Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.
• Building and maintaining quality relationships with clients, resulting in strong sales performance.
• Ensuring loyalty to the brand by development of these relationships through personal interaction and active clientelling.
• Driving CRM in your location and maintenance of your client file/book.
• Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.
• A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
• Partner effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
• Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.

Please note: Colleagues must be comfortable with the physical element of the role, including but not limited to, manual handling, standing for long periods of time and use of ladders as required or any other Health and Safety requirement as covered within the training.

Our Business and our ValuesChristian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brand

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values
We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.

The Maison Christian Louboutin is an equal opportunity employer. xysqume We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!