Client Advisor - La Rinascente Milano

Christian Louboutin; Lazio; In loco; EUR 26.000 - 28.000; Tempo pieno

Descrizione del lavoro

Christian Louboutin is seeking a Client Advisor to bring the brand experience to life in our luxury retail environment in Lazio. You will surpass client expectations, translate needs into successful sales, and build lasting loyalty through personal interaction and clienteling.

You will embody the brand voice and uphold the highest standards of service. Key requirements include a polished appearance, excellence in communication, and a collaborative approach with the team.

Competenze

• Must deliver exceptional service and build client relationships in luxury retail.
• Proficient with Microsoft Outlook and Excel for store operations.
• Excellent communication and strong interpersonal skills.
• Grooming and professional appearance in line with brand standards.

Mansioni

• Uphold the brand's luxury standards and deliver exceptional service.
• Drive KPIs to improve store results through clienteling.
• Provide product knowledge, care guidance, and brand storytelling.
• Build loyalty through CRM and personal interactions.
• Support daily store operations and back‑office tasks.
• Represent Christian Louboutin with authenticity and social media integrity.

Conoscenze

Motivated

Attention to detail

Microsoft Outlook

Microsoft Excel

Communication skills

Interpersonal skills

Grooming adherence

Adaptable

Time management

Descrizione del lavoro

As a Client Advisor at Christian Louboutin, you play a pivotal role in bringing our iconic brand to life. Your responsibility is to surpass client expectations, ultimately translating their needs into successful sales and fostering loyalty. As the voice of Christian, you embody the true spirit of a brand ambassador, representing the Company with authenticity and enthusiasm. You are an advocate for our products, values, and culture, contributing to the overall embodiment of the Christian Louboutin brand.

The salary range for this position is: €26,000 - €28,000 per annum.

Key Responsibilities Uphold and promote the Company’s standards of retail excellence by consistently delivering exceptional service. Actively strive to achieve key performance indicators, to improve store results and reach individual and store targets. Provide an engaging and unique client experience, surpassing client expectations at every opportunity, being guided by the Christian Louboutin Sales Ceremony. Demonstrate and reflect the luxury brand image through the service you deliver, your positive attitude, personal grooming, and by displaying professionalism at all times. Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product. Build and maintain quality relationships with clients, ensuring loyalty to the brand through personal interaction and active clienteling. Drive CRM in store, demonstrating an entrepreneurial approach and effectively utilising all tools available to you. Show dedication to fostering a positive, supportive and rewarding team culture, effectively collaborating with all team members. Support with the daily operations, inventory movements and back-office activities, as well as ensuring the upkeep and maintenance of the store. Always adhere to Company policies and procedures and act with a sense of corporate responsibility, always representing the brand appropriately, including on social media. Demonstrate commitment to Diversity, Equity & Inclusion initiatives and be an advocate for environmental and social responsibility, supporting sustainable practices. Integrate the Company values into your daily role, fostering a culture of diversity, autonomy and creativity.

Skills & Attributes

• Motivated and committed with a 'can do' attitude
• Excellent attention to detail
• Solid understanding of Microsoft Outlook and Excel
• Exceptional communication (oral and written) and strong interpersonal skills
• Adherence to grooming guidelines, being smart with a sense of individual style
• Adaptable and flexible
• Demonstrate effective time management skill

As a company, we are dedicated to fostering the learning and development of every team member. Our commitment lies in cultivating internal talent, and we actively collaborate to deliver a personalised training experience that aligns with individual strengths, motivations, and areas for growth. With equal qualifications, priority is given to beneficiaries of the employment obligation.

Our people are at the heart of our brand. We celebrate individuality and allow the freedom to have responsibility, autonomy, and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

Values

• We are down to earth - we stand with authenticity, integrity, and respect.
• We have passion - we drive our business with agility, commitment, and care.
• We have happiness in all that we do - we collaborate with positivity, open-mindedness, and fun.
• We work with inspiration - we envision the future with confidence, creativity, and freedom.

The Maison Christian Louboutin is an equal opportunity employer.

We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values as we listed above.

So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!