Client Advisor - La Rinascente Milano

Christian Louboutin; Lombardia; On-site; EUR 25,000 - 27,000; Full time

Job summary

Christian Louboutin is seeking a Client Advisor to deliver exceptional luxury service and drive sales while upholding the brand’s standards. You will engage with clients, build loyalty through personal interaction, and represent the brand with authenticity and enthusiasm.

In this role, you will demonstrate deep product knowledge, manage CRM activities, and collaborate with the team to maintain store operations.

Qualifications

• Must deliver exceptional in-store service and meet KPIs.
• Provide branded client experience per Sales Ceremony.
• Build loyalty through clienteling and CRM in-store.
• Knowledge of product details, design, materials, and care.
• Uphold luxury brand image and professionalism.

Responsibilities

• Deliver exceptional client service and drive store results.
• Actively pursue sales targets and KPI goals.
• Create engaging client experiences and maintain high standards of service.
• Demonstrate product knowledge and communicate craftsmanship and care.
• Build relationships with clients and drive CRM and clienteling.

Skills

Can-do attitude

Attention to detail

Excellent communication

Interpersonal skills

Adaptable

Grooming & presentation

Tools

Microsoft Outlook

Excel

Job description

As a Client Advisor at Christian Louboutin, you play a pivotal role in bringing our iconic brand to life. Your responsibility is to surpass client expectations, ultimately translating their needs into successful sales and fostering loyalty. As the voice of Christian, you embody the true spirit of a brand ambassador, representing the Company with authenticity and enthusiasm. You are an advocate for our products, values, and culture, contributing to the overall embodiment of the Christian Louboutin brand.

Key Responsibilities

• Uphold and promote the Company’s standards of retail excellence by consistently delivering exceptional service.
• Actively strive to achieve key performance indicators, to improve store results and reach individual and store targets.
• Provide an engaging and unique client experience, surpassing client expectations at every opportunity, being guided by the Christian Louboutin Sales Ceremony.
• Demonstrate and reflect the luxury brand image through the service you deliver, your positive attitude, personal grooming, and by displaying professionalism at all times.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.
• Build and maintain quality relationships with clients, ensuring loyalty to the brand through personal interaction and active clienteling.
• Drive CRM in store, demonstrating an entrepreneurial approach and effectively utilising all tools available to you.
• Show dedication to fostering a positive, supportive and rewarding team culture, effectively collaborating with all team members.
• Support with the daily operations, inventory movements and back-office activities, as well as ensuring the upkeep and maintenance of the store.
• Always adhere to Company policies and procedures and act with a sense of corporate responsibility, always representing the brand appropriately, including on social media.
• Demonstrate commitment to Diversity, Equity & Inclusion initiatives and be an advocate for environmental and social responsibility, supporting sustainable practices.
• Integrate the Company values in to your daily role, fostering a culture of diversity, autonomy and creativity.

Skills & Attributes

• Motivated and committed with a ‘can do’ attitude
• Excellent attention to detail
• Solid understanding of Microsoft Outlook and Excel
• Exceptional communication (oral and written) and strong interpersonal skills
• Adherence to grooming guidelines, being smart with a sense of individual style
• Adaptable and flexible

We offer a 6 month contract and the salary range for this position is: €25,000 – €27,000 per annum.

As a company, we are dedicated to fostering the learning and development of every team member. Our commitment lies in cultivating internal talent, and we actively collaborate to deliver a personalised training experience that aligns with individual strengths, motivations, and areas for growth.

With equal qualifications, priority is given to beneficiaries of the employment obligation.

Our business and our values:

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red soles. The collections of the Maison combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail color, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 150 boutiques globally.

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy, and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity, and respect. We have passion – we drive our business with agility, commitment, and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness, and fun. We work with inspiration – we envision the future with confidence, creativity, and freedom.

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values as we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!