Chapter Lead, Dynamics 365 & AI Innovation

Ariston Holding N.V.; Fabriano; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Strategic digital leadership

Cutting-edge technology exposure

International environment

Impact on customer experience

Job summary

Ariston Group in Fabriano, Italy, seeks a Chapter Lead Microsoft Dynamics to drive the evolution of our CRM and customer engagement platforms across brands and markets. You will lead a distributed, international team of specialists delivering design, delivery, and continuous improvement of Microsoft Dynamics 365 solutions and related AI capabilities.

You will act as both technical and functional leader, bridging business strategy and digital execution, while accelerating innovation through

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 5+ years of hands‑on experience with Microsoft Dynamics 365 (Sales, Marketing, Service).
• 3+ years in a leadership or team management role, ideally leading international teams.
• Strong functional and technical expertise with Dynamics 365, Power Platform, and integrations.
• Experience with enterprise integrations and Agile methodologies.
• Willingness to travel up to 25%.

Responsibilities

• Lead, mentor, and develop a cross‑functional, international chapter of Dynamics 365 analysts and developers.
• Drive end‑to‑end architecture, design, and evolution of D365 (Service, Marketing, Sales) solutions.
• Act as SME for the D365 stack, providing governance and best practices across product teams.
• Ensure alignment between business needs and digital capabilities.
• Oversee the full lifecycle of D365 initiatives.
• Establish and enforce development standards, DevOps, and ALM processes.
• Contribute to integration strategy with other enterprise platforms.
• Drive adoption of Microsoft AI stack within D365.
• Collaborate with Product Owners, BAs, and stakeholders.
• Manage relationships with external partners and vendors.

Skills

Leadership

Dynamics 365 experience

Architectural design

Agile methodologies

Travel 25% willingness

Education

Bachelor’s or Master’s degree in CS/Engineering

Tools

Dynamics 365

Power Platform

Azure AI

Copilot

DevOps

Job description

Ariston Group in Fabriano, Italy, seeks a Chapter Lead Microsoft Dynamics to drive the evolution of our CRM and customer engagement platforms across brands and markets. You will lead a distributed, international team of specialists delivering design, delivery, and continuous improvement of Microsoft Dynamics 365 solutions and related AI capabilities.

You will act as both technical and functional leader, bridging business strategy and digital execution, while accelerating innovation through