Business Support Specialist (Law 68/99)

Corpay; Roma; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Lunch Vouchers

Competitive salary

Holiday entitlement

Job summary

Corpay is hiring a Business Support Specialist (Law 68/99) for the Rome office. You will lead day-to-day work across Customer Service and Customer Account Executive teams, delivering high-performance, revenue-aligned service to internal and external customers.

You will receive workspace, equipment, and formal training, while collaborating with other teams under the Head of Sales. Fluent English and MS Office skills are essential; Italian language is a plus for local interaction.

Qualifications

• Must be fluent in English and able to communicate with internal/external stakeholders.
• Experience in similar ops/CS roles is preferred.
• Understanding of FX markets and derivatives is a plus, not mandatory.

Responsibilities

• Investigate returned wire issues and recalls; update clients and AEs with status.
• Coordinate with OPS to obtain missing information to release payments.
• Create and provide various transaction reports and Swift copies to AE and clients.
• Assist with Vostro reconciliations and balance clarifications for clients.
• Manage incoming payment inquiries and match payments to releases.
• Provide online support for the platform and proactive client service.
• Coordinate with operations on incoming payments and bank account checks.
• Handle invoice requests from Compliance and drawdown forwards on client request.

Skills

Active listener

Stakeholder mgmt

Poise under pressure

Eagerness to learn

FX markets knowledge

MS Office / Excel

English fluent

Additional languages

Tools

Swift

Vostro

Job description

Your role

What you’ll be doing

What We Need

Corpay is currently looking to hire a Business Support Specialist (Law 68/99) on a permanent basis within our Customer Service division. This position falls under our Cross Borders line of business and is based from our Rome office. In this role you will take day-to-day responsibility for the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first-class service to both internal and external customers. You will report into the Head of Sales and regularly collaborate with other teams across the division.

How We Work

As a Business Support Specialist (Law 68/99), Corpay will set you up for success by providing:

• Assigned workspace in the Rome office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Looking at investigations on returned wire and ask recall of payments: Once BS is informed from Ops that a payment was returned, we update immediately, the clients and their AE about this query. Also following the clients’ requests and instructions, we place a recall when the payment is wrong.
• Looking at Wire waits: Following OPS request contact AEs or client to provide full missing info to release payments
• Creating different transactions reports, providing Swift copies, providing a constant, proactive and strong support to AE’s and clients.
• Looking at Vostro reconciliation: When the clients asked information about their Vostro, maybe for a mismatch or any doubts, BS helps them to create a list, and a report to clarify with them the balance
• Claiming incoming amounts and match payments to release
• Providing online support for our online platform, providing a constant, proactive, and strong support to clients.
• Checking with operation: Following clients/AEs requests, checking Incoming payments and our bank account with operations department
• Invoicing requests from Compliance: Managing directly with the clients all invoices’ requests from Compliance.
• Focusing on Drawdown and, on request of clients or AEs, BS drawdown manually the forwards, creating for them the transaction requested.

Qualifications & Skills

• A good listener, who can work with stakeholders in other functions to achieve objective.
• Ability to keep composure under pressure.
• Eager to learn and accept a challenge.
• Understanding of FX Markets and Derivative products is preferred but not mandatory.
• Previous experience in similar field would be advantage.
• Proficient with MS Office, especially Excel.
• Must be Fluent in English.
• Additional language skills would be an advantage (Spanish or French).

Benefits & Perks

• Lunch Vouchers.
• Competitive salary.
• Holiday entitlement.

Pay Transparency

The salary range for this position is €30,000– €35,000gross per year. The final offer will bedeterminedbased onobjective, gender-neutral criteria including relevant skills, professional experience, and qualifications.Corpaymaintains structured compensation practices and regularlyreviewspay to support compliance with equal pay principles and applicable EU legislation.Additionalcompensation elements, including benefits and variable pay (if applicable), will be discussed during the recruitment process.

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.