Business Analyst

Pin-Up Partners; Roma; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Personal days

Referral program

Educational programs

English courses

Yoga classes

Job summary

Pin-Up Partners is seeking an experienced Business Analyst to join our team in Italy. You will analyze complex business processes, translate needs into structured requirements, and collaborate with product, development, and QA teams to deliver clear, testable specifications.

You will model AS-IS and TO-BE processes, facilitate workshops, and maintain comprehensive documentation while ensuring alignment with stakeholders across cross-functional groups. Fluency in English is required.

Qualifications

• 5+ years of experience in Business Analysis for complex digital products or IT systems.
• Translate business needs into structured requirements and actionable specs.
• Proficient in BPMN and UML for documenting processes and system behavior.
• Prepare business requirements, functional specs, use cases, and acceptance criteria.
• Identify ambiguities and gaps early; facilitate stakeholder interviews and workshops.
• Communicate trade-offs clearly to stakeholders and work with cross-functional teams.

Responsibilities

• Analyze complex business processes and identify inefficiencies across Traffic Domain products.
• Structure, document, and validate business and functional requirements.
• Collaborate with Product Managers, stakeholders, SMEs, and Delivery teams to capture needs.
• Model AS-IS and TO-BE processes, identify gaps, and propose improvements.
• Lead discovery activities, validate assumptions, and help define solution requirements.
• Maintain up-to-date documentation: requirements, specifications, diagrams, use cases, and acceptance criteria.
• Facilitate workshops and refinement sessions to align business, Product, and Delivery teams.
• Support validation to ensure delivered functionality meets requirements and criteria.
• Identify opportunities to simplify processes and improve data consistency across products.

Skills

Business Analysis

BPMN Modeling

UML Notation

Requirements Elicitation

Stakeholder Analysis

Acceptance Criteria

Cross-Functional Collaboration

English Communication

Tools

Jira

Confluence

Job description

Want to make your dream come true? Take your career to the next level with us.

Requirements

• 5+ years of experience in Business Analysis, preferably in complex digital products or IT systems;
• Proven experience analyzing complex business processes and translating business needs into structured, actionable requirements;
• Strong knowledge of business analysis techniques, including stakeholder analysis, requirements elicitation, gap analysis, root cause analysis, and process optimization;
• Experience modeling business processes using BPMN and documenting system behavior using UML or equivalent techniques where appropriate;
• Experience preparing business requirements, functional specifications, use cases, user stories, business rules, and acceptance criteria;
• Ability to identify ambiguities, inconsistencies, dependencies, and gaps in requirements before implementation begins;
• Experience facilitating stakeholder interviews, workshops, discovery sessions, and requirements refinement;
• Ability to evaluate alternative solutions, assess business implications, and communicate trade-offs to stakeholders;
• Experience working closely with Product Managers, developers, QA engineers, and other cross-functional stakeholders;
• Strong analytical and systems-thinking skills, with the ability to understand how individual processes and system components interact;
• Excellent written and verbal communication skills, with the ability to explain complex topics clearly to both technical and non-technical audiences;
• Upper-Intermediate English or higher;

Preferred

• Experience in iGaming, affiliate marketing, CPA networks, AdTech, MarTech, or other performance-driven digital businesses;
• Understanding of affiliate marketing business models, including affiliates, offers, tracking, traffic acquisition, conversion funnels, and partner operations;
• Experience analyzing integrations and data flows between systems, including APIs, webhooks, event processing, and third-party services;
• Understanding of tracking systems, redirects, postbacks, attribution, and traffic delivery mechanisms;
• Experience with complex platforms that include multiple user roles, administrative interfaces, business rules, and interconnected workflows;
• Familiarity with Jira, Confluence, and requirements management practices in cross-functional product teams;
• Experience in identifying opportunities for business process automation and operational efficiency improvements;

Soft Skills

• Structured Thinking: Able to break down complex, ambiguous problems into manageable components and establish clear logical relationships;
• Ownership: Takes responsibility for the quality and completeness of analysis, proactively identifies gaps, and drives open questions toward resolution;
• Critical Thinking: Challenges assumptions, asks the right questions, and investigates root causes rather than documenting requests at face value;
• Communication: Able to facilitate discussions, align stakeholders with different perspectives, and explain complex requirements in a clear and accessible way;
• Attention to Detail: Ensures accuracy and consistency of requirements while maintaining a clear understanding of the broader business context;
• Proactivity: Identifies risks, dependencies, and potential issues early instead of waiting for them to surface during implementation;
• Collaboration: Works effectively across Product, Business, and Delivery without losing sight of shared outcomes;
• Adaptability: Comfortable working with evolving requirements, complex business processes, and multiple stakeholders in a dynamic environment;

Responsibilities

• Analyze complex business processes, identify inefficiencies, dependencies, bottlenecks, and opportunities for improvement across Traffic Domain products;
• Analyze, structure, document, and validate business and functional requirements, ensuring they are clear, consistent, complete, and actionable;
• Work closely with Product Managers, business stakeholders, subject matter experts, and Delivery teams to understand business needs and translate them into well-defined requirements;
• Describe and model current (AS-IS) and target (TO-BE) business processes, identify gaps, and propose improvements;
• Explore alternative solutions, assess their business implications, identify dependencies and constraints, and support stakeholders in making informed decisions;
• Participate in discovery activities by investigating business problems, analyzing existing processes, validating assumptions, and helping define solution requirements;
• Maintain structured and up-to-date documentation, including business requirements, functional specifications, process diagrams, use cases, user stories, and acceptance criteria;
• Facilitate workshops, refinement sessions, and discussions to establish a shared understanding of requirements and ensure alignment between business, Product, and Delivery teams;
• Support solution validation by verifying that delivered functionality meets agreed business requirements and acceptance criteria;
• Identify opportunities to simplify processes, reduce operational overhead, improve data consistency, and increase the efficiency of Traffic Domain products;
• An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
• Modern corporate equipment based on macOS or Windows and additional equipment are provided
• Paid vacations, sick leave, personal events days, days off
• Referral program — enjoy cooperation with your colleagues and get the bonus
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• Rewards program for mentoring and coaching colleagues
• Free internal English courses
• Yoga classes to help you stay active and energized
• In-house Travel Service
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays

From 2 to 5 November, we’re meeting in Rome at the industry’s main event — SiGMA Europe 2026.