Business Analyst

Serco Group; Ispra; Hybrid; EUR 34,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Great career opportunities

Corporate benefits package

International environment

Possible hybrid work

Job summary

Serco Group in Italy seeks a Business Analyst to perform in an international organisation, focusing on media monitoring, disinformation analysis and information integrity. You will gather requirements, design analytical workflows, and coordinate with multiple stakeholders across projects.

The role involves OSINT and evidence-based reporting, with potential hybrid work and engagement with EU institutions and policy audiences.

Qualifications

• Minimum 5 years of IT-related experience with media monitoring and disinformation analysis.
• Strong ability to convert policy questions into analytical tasks.
• Experience in multilingual, international environments with English proficiency.

Responsibilities

• Define analytical objectives aligned with institutional priorities.
• Validate requirements for media monitoring and information integrity activities.
• Design frameworks for identifying disinformation and information manipulation.
• Collect and analyse media data using qualitative, quantitative, and mixed methods.
• Utilise social-listening platforms to define queries and monitoring logic.
• Develop taxonomies and indicators for content classification.
• Support design and evaluation of AI-assisted analysis workflows.

Skills

Media monitoring

Disinformation analysis

Information integrity

OSINT

Data analysis

Stakeholder coordination

Policy evaluation

Multilingual teamwork

Education

Master's degree in a relevant field

Tools

Talkwalker

Meltwater

Brandwatch

Tableau

Job description

Package Description

Joining Serco amazing team offers:

• Competitive Salary
• Great career opportunities
• Corporate Benefits Package
• International environment
• Possible hybrid work

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring for a BusinessAnalyst in an international organisation in Italy.

Nature of the task - Roles and responsibilities:

Service provision will take place within a large international organisation, such as the European Commission. The working environment is multicultural and multilingual, with an emphasis on strong work ethics, diligence, and responsibility. A shared commitment to common goals and operational effectiveness is essential, as is a high degree of discretion when handling personal or confidential data. The selected service providers will be required to sign the Ethics reminder and to conduct themselves accordingly during the provision of services under awarded specific contract.

The service provider is expected to take on business-analysis, media-intelligence, disinformation and information-integrity analytical activities, including requirements such as gathering requirements for analysis, analytical design, data analysis, evaluation, reporting and stakeholder coordination, as required by the appropriate project and managers in JRC.

The tasks that the service provider will be expected to perform include any or all of the following:

• Assess the information environment, policy context, stakeholder needs and expected outcomes in order to define clear analytical objectives and ensure alignment with institutional priorities.
• Review and validate business and analytical requirements for media monitoring, disinformation analysis, information integrity and policy-evaluation activities, translating them into structured analytical workflows and deliverables.
  
• Design and apply evidence-based analytical frameworks for identifying, monitoring and assessing disinformation, foreign information manipulation and interference (FIMI), propaganda, narratives and other information-manipulation phenomena
  
• Collect, structure, validate and analyse media and social-media data using quantitative, qualitative and mixed-method approaches to identify trends, narratives, actors, tactics, techniques and patterns of information manipulation.
  
• Use social-listening and media-intelligence platforms to define queries and monitoring logic, extract relevant evidence and support recurring or event-driven analysis.
  
• Develop and apply taxonomies, annotation schemes, indicators and analytical categories for classification and assessment of media content, including validation and quality-control procedures.
  
• Contribute to the design, testing and evaluation of LLM-assisted and multimodal analytical tools for content annotation, disinformation detection, text analysis and combined text-image assessment.
  

Additional responsibilities

• Conduct OSINT and digital investigations using open sources and platform data, including social-media analysis, advertisement analysis, entity research, geolocation, satellite imagery interpretation and detection of manipulated media, where relevant.
  
• Develop and apply evaluation frameworks using qualitative and quantitative indicators to assess effectiveness, sustainability, implementation quality and policy relevance of programmes, initiatives or information-integrity interventions.
  
• Translate analytical findings into clear, evidence-based outputs, including technical reports, policy briefs, media-intelligence products, scientific contributions, dashboards, presentations and decision-support material.
  
• Produce visual representations of findings and trends using appropriate data-visualisation tools and communicate complex evidence effectively to technical, policy and senior-management audiences.
  
• Organise and facilitate stakeholder consultations, expert workshops and knowledge-exchange activities involving EU institutions, academia, online platforms, fact-checkers, civil-society organisations and other relevant actors.
  
• Support cross-functional collaboration among analysts, researchers, policy officers, technical teams and external partners, ensuring common understanding of analytical objectives, methodologies and outputs.
  
• Identify methodological, data-quality, access and interpretation risks; document limitations and mitigation measures; and apply high standards of analytical quality, reproducibility and evidence traceability

Knowledge and skills

• Ability to rapidly understand complex information environments and convert broad policy or stakeholder questions into structured analytical tasks.
• Strong analytical judgement and capacity to synthesise complex evidence into clear, decision-relevant conclusions.
• Ability to combine qualitative and quantitative evidence and explain methodological choices, limitations and confidence in findings.
• Strong written communication skills for technical, policy and senior-management audiences.
• Ability to present complex analytical findings visually and orally in a concise and accessible manner.
• Capacity to build trust and work effectively in multidisciplinary and multi-stakeholder settings.
• Ability to facilitate workshops, consultations and knowledge-exchange activities
• Ability to work autonomously while contributing effectively to collaborative research and analytical teams.
• High attention to detail, source quality and analytical consistency.
• Ability to participate in multilingual and international working environments; excellent command of English is required

Specific Expertise:

• Strong professional experience in media monitoring, disinformation analysis, information integrity and analysis of information manipulation, including politically and socially sensitive topics.
• Strong knowledge of qualitative, quantitative and mixed-method analytical approaches for media and social-media data, including trend, narrative and comparative analysis.
• Experience with social-listening and media-monitoring tools such as Talkwalker, Meltwater, Brandwatch or tools of equivalent value.
• Experience with data visualisation and analytical presentation tools such as Tableau or tools of equivalent value
• Experience with LLM-assisted analysis, including design, testing or evaluation of LLM-based annotation and detection workflows; experience with multimodal text-image analysis is an asset.
• Knowledge of OSINT and digital-investigation techniques, including social-media analysis, advertisement analysis, entity/person research, geolocation, satellite imagery interpretation and media-manipulation detection.
• Experience developing and applying evaluation frameworks, including qualitative and quantitative indicators, portfolio analysis, Theory of Change and assessment of effectiveness, sustainability and policy relevance.
• Knowledge of the European information-integrity and digital-policy ecosystem, including platform accountability, transparency, researcher data access, political/issue-based advertising and related regulatory or co-regulatory frameworks.
• Strong experience producing policy-relevant analytical reports, media-intelligence products, policy briefs and scientific or research-oriented outputs for institutional stakeholders.
• Experience in multi-stakeholder consultation and coordination involving public institutions, academia, online platforms, fact-checkers, media-literacy actors and civil-society organisations.
• Ability to work with high analytical-quality standards, including source validation, methodological documentation, evidence traceability and clear communication of limitations

CERTIFICATES and/or STANDARDS

• Relevant postgraduate qualification in journalism, media studies, communication, social sciences, international relations, data analysis or a comparable field is desirable.
• Training or certification in digital investigations, OSINT, information integrity, disinformation, AI-assisted analysis, media analysis or equivalent is an asset.
• Business-analysis or evaluation certifications may be considered an asset where relevant to the assignment

Candidate Profile

• University degree corresponding to Level 7 of the European Qualifications Framework (which typically corresponds to a master’s level or 5 years of higher education), and minimum 5 years of IT professional experience
• Ability to understand, speak and write English (C1)
• At least 5 years of professional experience in media monitoring, media intelligence, disinformation analysis and/or information-integrity analysis.
• At least 3 years of professional experience applying qualitative, quantitative and/or mixed-method approaches to media or social-media analysis, including analysis of trends, narratives or information-manipulation patterns.
• At least 3 years of experience producing analytical reports, policy briefs, media-intelligence products or comparable evidence-based outputs for institutional or policy audiences.
• Remuneration:
  • Permanent Contract range: 34,000- 40,000EUR/gross per year