Automotive Technical Delegate (Diagnostic Technician)

MSX International; Napoli; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

MSX International is seeking an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll diagnose electrical/electronic faults, read wiring diagrams, and provide hands‑on guidance on-site or remotely. Proficiency with OEM tools such as wiTECH and DiagBOX is required to ensure first‑time‑right repairs.

You’ll contribute to technical reports, coach technicians, and help drive continuous improvement across fleets and service networks.

Competenze

• Strong experience in automotive diagnostics / technical support / workshop or field service.
• Proven ability to fix complex electrical/electronic faults.
• Hands-on use of OEM diagnostic tools.
• Confidence reading wiring diagrams and technical documentation.
• Experience working with workshops, engineering, or technical teams.
• Ability to support and guide technicians.
• Preferred: field-based or multi-site/OEM background.

Mansioni

• Support dealerships and repairers on-site and remotely.
• Diagnose and resolve complex electrical, electronic, and drivability faults.
• Use OEM tools (wiTECH, DiagBOX) for diagnostics, flashing, and parameterization.
• Identify root causes using wiring diagrams and technical documentation.
• Support both individual cases and wider technical issues across fleets.
• Create clear technical reports and case updates.
• Coach technicians and provide hands-on guidance.
• Feed recurring issues into continuous improvement.

Conoscenze

Automotive diagnostics

Wiring diagrams

OEM tooling

Workshop/field service

Remote support

Strumenti

wiTECH

DiagBOX

Descrizione del lavoro

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.

What you’ll do:

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands‑on guidance
• Feed recurring issues into continuous improvement

What you bring:

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands‑on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: experience in field-based or multi‑site support, multi‑brand exposure with an OEM/importer technical support background

Technical knowledge

• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

• Working proficiency in English required (written and spoken)
• Additional European languages are a plus