Automotive Guest Experience Associate

Cardinale Automotive Group; Cardinale; On-site; EUR 34,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

FSA

Life insurance

Growth opportunities

Team environment

Job summary

Cardinale Automotive Group is seeking a friendly and professional Customer Experience Representative to join our team in Monterey, California. You will greet customers, assist with inquiries, and ensure a welcoming dealership experience.

This role emphasizes excellent communication, attentiveness to detail, and collaboration with Sales and Service. We offer health, dental, vision, a 401(k), FSA, life insurance, and growth opportunities within Cardinale Automotive Group.

Qualifications

• Excellent customer service and interpersonal skills.
• Friendly, outgoing, and professional demeanor.
• Strong verbal and written communication skills.
• Ability to communicate effectively with a wide variety of customers.
• Dependable, organized, and attentive to detail.
• Ability to remain professional and solution-oriented when handling customer concerns.

Responsibilities

• Greet customers in a friendly, professional, and welcoming manner.
• Assist customers upon arrival and help direct them to the appropriate department or team member.
• Provide a high level of hospitality throughout the customer's dealership experience.
• Answer customer questions and assist with general dealership information.
• Follow up with customers regarding their experience and help ensure their needs have been addressed.
• Assist with incoming phone calls and customer inquiries as needed.
• Build positive relationships with customers and help create a comfortable dealership environment.
• Identify customer concerns and work with management or the appropriate department to help resolve issues promptly.
• Assist with customer satisfaction initiatives and dealership events.
• Help maintain a clean, organized, and welcoming customer-facing environment.
• Work closely with Sales, Service, and other dealership departments to provide a seamless customer experience.
• Maintain a professional appearance and positive attitude.
• Perform additional customer service and administrative duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Detail oriented

Professional demeanor

Tools

Basic computer skills

Job description

Cardinale Automotive Group is seeking a friendly and professional Customer Experience Representative to join our team in Monterey, California. You will greet customers, assist with inquiries, and ensure a welcoming dealership experience.

This role emphasizes excellent communication, attentiveness to detail, and collaboration with Sales and Service. We offer health, dental, vision, a 401(k), FSA, life insurance, and growth opportunities within Cardinale Automotive Group.