Automotive Field Diagnostics/Flying Doctor - Technical Delegate

SEGULA Technologies; Friuli-Venezia Giulia; In loco; EUR 28.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Meal vouchers

Welfare programs

Think Tank

Work-life balance

On-the-job training

Cross-sector careers

Soft skills development

Descrizione del lavoro

SEGULA Technologies is seeking a Technical Delegate to join our team and support an important Client. The TD will perform missions to accelerate repair vehicles in EE and may work at dealer shops or on cross‑vehicle issues.

He/She will be part of the technical Assistance process, fill CIR-A reports, and collaborate with Engineering to provide robust solutions. Full traceability will be maintained using PAMIR, and efficiency will be measured by lead times and positive solutions.

Competenze

• Experience in automotive diagnostics and field service.
• Ability to summarize and communicate clearly in English.
• Coordinate cross‑disciplinary teams and keep traceability.

Mansioni

• Perform missions to accelerate repair of vehicles in EE.
• Visit dealer shops and collaborate with engineering on robust solutions.
• Fill CIR-A reports to explain issues affecting several vehicles.
• Maintain full traceability using PAMIR; monitor case lead times.

Conoscenze

Automotive support

Diagnostics

Dealership workshop

Field service

OEM/Importer support

Strumenti

PAMIR

Descrizione del lavoro

• CCNL Metalmeccanico contract

Segula Technologies is looking for one Technical Delegate to join our team and support an important Client.

he Technical Delegate will have to perform missions to accelerate repair vehicles in EE.

Each TD could work on a single vehicle or on an issue affecting several vehicles. He’s part of the technical Assistance process and team.

This SoW covers all required intervention and related services on Fleets vehicles (Failure investigation, Root Cause analysis and repair, SW update, Field Action execution, High Voltage battery repair etc.).

Deliverables

• The TD will have to use PAMIR for having the full traceability of each case.
• The TD will have to perform mission at dealer shop, transferred from Level 1 or Level 2.
• Working also with other departments, he will have to fill-in some CIR-A (Customer Incident Report-Assistance) to explain every issue affecting several vehicles to ask Engineering to provide robust solution.
• Efficiency will be measured through: Positive solutions and Leadtime of the cases assign to the TD
• Service level Expected (to be confirmed after the bid assignment): managing >1 visit/ day, visit reporting in Customer Systems

Technical Skills

• Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance.
• Ability to summarize, author and communicate verbally.
• Good English language knowledge (written and spoken).

Behavioral Skills

• Sensitive to customer service and costs.
• Organizational ability and ability to coordinate a cross-disciplinary team.
• An educator, good verbal and written communication, open-minded, good interpersonal skills.
• Good organization and a self-starter to manage his/her time and priorities.

Other Information

At SEGULA Technologies, diversity, equity and inclusion are at the core of our human resources policy. Our opportunities are open to everyone, regardless of gender, national origin or ethnicity, religious or sexual orientation, and disability.

What We Offer

The final salary will be determined based on skills and experience, with a range of between €28.000 and €33.000 gross annual salary

• CCNL Metalmeccanico contract
• Health insurance
• Meal vouchers or canteen
• Informal, stimulating, dynamic and inclusive environment
• Welfare programs
• Think Tank
• Attention to Work-Life Balance
• Continuous on the job training process
• Cross sector and cross-functional career paths
• Development of soft skills
• Consolidated partnerships with leading companies in the sector and the best universities

SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production. SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.