Automation Hardware Technical Support Europe

Beckman Coulter Diagnostics; Genova; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading diagnostics firm is seeking a Technical Support Specialist to provide remote support in Italy. The role involves resolving customer issues, troubleshooting automation platforms, and ensuring customer satisfaction. Ideal candidates will have over 5 years of experience in technical support or field service within the diagnostics market, a biomedical engineering background, and proficiency in English. The position requires travel across Italy and occasionally to other European countries.

Servizi

Competitive benefit programs

Opportunities for career growth and development

Competenze

• 5+ years of Technical Support or Field Service experience with Diagnostics market.
• Proficient in English, both spoken and written.
• Ability to travel across the country and to other European countries.

Mansioni

• Provide second level support by resolving customer problems.
• Troubleshoot instrumentation and verify operational performance.
• Train customers and Service Engineers.

Conoscenze

Technical support

Troubleshooting

Customer service

Analytical mindset

Flexibility in working hours

Formazione

Biomedical engineering or equivalent

Descrizione del lavoro

Overview

Wondering what’s within Beckman Coulter? Take a closer look. Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. We’re dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. You’ll find the Danaher Business System, which makes everything possible, and a culture of continuous improvement.

Beckman Coulter is a Danaher company focused on diversity and inclusion, working to make the best workplace for everybody. At the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives. We operate in a global environment with opportunities to grow in the role or across different Opco’s.

What you find at Beckman Coulter—and within yourself—might just change the world.

What you will do

We are currently looking for a Technical Support Specialist who will be remote-based in Italy or in Germany. Reporting to the Technical Support Manager, you will be in an international environment and provide second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention. You will apply critical thinking to rapidly repair instrumentation, train our customers and our Service Engineers, support our Applications Team, and verify the operational performance and data quality of systems to support our commercial organization. You will operate independently, primarily in Italian/Germany territory and in Europe when needed (overnight travel as required), to provide excellent customer service to clients while installing and maintaining automation instrumentation and systems in hospital and stand-alone laboratory environments. You will work as part of a team to share standard methodologies, mentor, and receive experienced technical support.

If you thrive in a fast-paced role and want to build a world-class post-sales organization, read on.

Essential requirements

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support or Field Service experience with Diagnostics market.
• Early careers are welcome but with troubleshooting experience gained during thesis or internships.
• Proficient English, both spoken and written, is mandatory.
• Ability to travel and provide service in the whole country as well as periodic travel to other European countries and overnight travel. A current valid driver’s license is required.

Nice to have

• Willing to work different shifts/flexible hours as business needs.
• Analytical mindset, ability to analyze data, identify problems and find effective solutions.

Benefits and culture

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.

We’re driven by a sense of wonder for what we can create—and what we can become. You’ll accelerate your career while driving innovation that improves lives, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000+ associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard. We’re taking concrete steps to foster an inclusive and engaging workplace. If you’d like to learn more, read stories from our associates on our Careers Blog or contact a recruiter.

For more information, visit www.danaher.com.