Azure Data Platform Support (Remote) - SRE I

Agile Lab; Roma; Hybrid; EUR 25,000 - 40,000; Full time

Benefits offered by this job

Remote/Hybrid work

Flexible hours

Meal vouchers

Health insurance

Referral bonus

Laptop + equipment

Job summary

Agile Lab is seeking an Azure Data Platform Support to provide first-level technical support for reporting delivery platforms across cloud and on-premises environments. You will monitor performance, troubleshoot issues, support new releases, and collaborate with cross-functional teams to ensure reliability and continuous improvement of Azure-based data services.

The role requires a Bachelor’s degree in computer engineering or computer science and 2+ years of relevant experience, with on-call

Qualifications

• Bachelor’s degree in computer engineering or computer science.
• 2+ years experience in Application Maintenance or similar.
• On-call availability.
• Strong willingness to learn and improve technical skills.
• Good written and oral communication skills.

Responsibilities

• Provide first-level support on Azure-based reporting platforms across cloud and on-prem environments.
• Diagnose and resolve technical issues with autonomy and responsibility.
• Monitor system performance and address issues proactively.
• Create and maintain documentation on common issues and solutions.
• Collaborate with architects, software developers and project stakeholders to ensure smooth and secure releases.

Skills

On-call availability

Learning ability

Communication skills

Education

Bachelor’s degree in Computer Engineering or Computer Science

Tools

ServiceNow

Microsoft Azure

Power BI

Databricks

Azure Synapse

SQL Server

Azure Portal

Job description

• CCNL: Commercio

Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices. Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures. With a highly skilled team of over 300 data engineers based in Europe, Agile Lab helps organisations with their data-driven transformation.

Take a look at our handbook to discover our core values and processes.

The Opportunity

As an Azure Data Platform Support, the role is focused on providing first-level technical support for reporting delivery platforms across cloud and on-premises environments. Responsibilities include monitoring system performance, troubleshooting technical issues, supporting the deployment of new releases, and collaborating with cross-functional teams to ensure the reliability, stability, and continuous improvement of Azure-based data services.

Salary and job classification

• Base salary: €25K - €40K
• CCNL: Commercio
• Ladder: SRE I

Responsibilities

• Technical Support: Provide first-level support on reporting delivery platforms based on both cloud and on-premises infrastructure;
• Troubleshooting: Assist in diagnosing and resolving technical issues, with autonomy and a strong sense of responsibility;
• Monitoring: Perform system performance checks and proactively address issues;
• Documentation: Creating and maintaining documentation on common issues and solutions;
• Collaborate with architects, software developers, and project stakeholders to ensure that the installation of new product releases and the introduction of new features occur smoothly and securely.

Requirements

• Bachelor’s degree in computer engineering or computer Science;
• Previous experience as an Application Maintenance (+2 years);
• On-call availability;
• Learning Ability: Strong desire to learn and improve technical skills;
• Communication: Good written and oral communication skills.

Skills

• Management & Support Tools;
• ServiceNow: Experience with ticketing, incident handling, change management, and service requests. Be able to classify and manage SLAs. Track escalations and follow-ups
• Cloud (Microsoft Azure);

Knowledge Of Key Microsoft Azure Services

• Azure VMs, Azure Storage, Networking (basic understanging, resource monitoring);
• Azure Data Factory (pipeline monitoring, failure analysis);
• Databricks (basic understanding, job restarts);
• Azure Synapse (basic SQL access for guided data extraction);
• SQL Server (basic SQL access for guided data extraction);
• Azure Analysis Services, Customer Insights (basic usage, troubleshooting, access setup).
• Azure Portal: Confident navigation, resource management, alerts, and logs.
• Monitoring & Alerting.

Datadog

• View dashboards and logs;
• Analyze alerts;
• Understand performance metrics.

Grafana

• Read dashboards;
• Familiarity with metrics and alerting;
• No dashboard development, but capable of troubleshooting;
• CI/CD.

Jenkins

• Reading pipeline jobs, manual execution, re-run, log analysis.
• Basic handling of variables/env/parameters.
• Able to interpret errors and escalation relevant issues to developers.
• Reporting.

Power BI

• Modify permissions when needed;
• Manage on-demand dataset refreshes.

We Offer

Care about Work & Flexibility

• Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende; Real work-life balance;
• Flexible working hours so no time tracking, no badge: we trust people to manage their time and focus on outcomes;
• Agile Nomads Experience: opportunity to work for 2 weeks abroad.

Care about Growth & Development

• Training budget: €1.000 per year and 12 hours per month fully dedicated to your learning and growth;
• Structured career path with clear expectations and salary for each level;
• Opportunity to attend international conferences, with additional support for travel and accommodation;
• Onboarding support during your first week;
• Dedicated coaching throughout your growth.
• Care about Well-being
• Stimulating environment focused on both professional and personal growth;
• Psychological support: 5 sessions fully covered by the company, with the option to continue therapy at a reduced rate, & mental health webinars with Unobravo.

Care About Benefits & Financial Support

• Meal vouchers;
• Health insurance;
• Referral bonus if you bring people as talented as you;
• Company prizes.

Care about Family & Life

• Extended parental leave, including +15 days fully paid by the company;
• Paid leave for children’s illness and additional support beyond standard policies;
• Childcare support: vouchers for daycare and babysitting services;
• Inclusive policies supporting all types of families.

Care about Perks & Tools

• Welcome pack with all the equipment you need to work;
• Corporate benefits portal with discounts on travel, fashion, technology and more.

Care About Company & Culture

• Turnover rate: 8.29% (below the market average), not by chance but thanks to clear career paths, ongoing feedback and real attention to people’s growth;
• Inclusive environment where you can truly be yourself, backed by our certifications in Gender Equality, Diversity & Inclusion and SA8000, reflecting our commitment to ethical and responsible working conditions;
• Company rated 4.8/5 for employee satisfaction on Glassdoor;
• Certified Great Place to Work three times in a row.

How We Work

• We don't like hierarchies: we work as a team;
• We don't like bureaucracies; we prefer a sense of responsibility;
• We like data, certainly, so anything that is measurable;
• We want to make a positive change in our industry;
• Empathy, humility, collaboration, and willingness to challenge ourselves are the basis of our work.

People who successfully complete our selection process will be included in the Agile Lab backlog, valid for six months.

Please note: Applications from people in European time zones will be considered.

This position is open to everyone, regardless of gender, and we strongly encourage applications from both male and female candidates pursuant to Art. 27 of Legislative Decree no. 198/2006, as well as those who identify