Assistente 2° Governante - The St. Regis Florence

St. Regis Hotels & Resorts; Firenze; In loco; EUR 22.000 - 23.000; Tempo pieno

Descrizione del lavoro

St. Regis Hotels & Resorts in Florence, Italy is seeking a Non-Management Housekeeping & Laundry professional to ensure quality standards throughout guest areas. Inspect rooms, coordinate with departments, and support daily housekeeping operations while adhering to safety and company policies.

You will assist in hiring, training, scheduling, evaluating, counseling, and coaching staff, and maintain professional guest service standards and appearance.

Competenze

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Mansioni

• Inspect guest rooms, public areas, pool, etc. after cleaning to ensure quality standards.
• Run sold room reports, verify room status, prioritize room cleaning and update status of departing rooms.
• Coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Assist management in hiring, training, scheduling, evaluating, counseling, and coaching employees.
• Follow all safety policies and protect company assets.

Formazione

High school diploma or GED equivalent

Descrizione del lavoro

Additional InformationAnnual Company Bonus
Job Number 26116828
Job Category Housekeeping & Laundry
Location Piazza Ognissanti 1, Florence, Italy, Italy, 50123VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Pay Range: EUR 22.000 - 23.000 Annual Salary
Position Summary
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
Preferred Qualification
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.