Assistant Restaurants Manager

Lefay Resorts & Residences; Pinzolo; On-site; EUR 33,000 - 40,000; Full time

Benefits offered by this job

Meals provided on duty and days off

Accommodation provided if required

Job summary

Become part of Lefay Resort & SPA Dolomiti, an internationally acclaimed luxury spa and ski destination nestled among the UNESCO Dolomites. With stunning nature all around and a Michelin-starred restaurant at its heart, you’ll work alongside a team that combines exceptional standards, innovation, and a genuine dedication to sustainability.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable.

Qualifications

• Education: high school diploma or GED with 4 years experience in F&B/culinary or related area.
• Alternative: 2-year degree in Food Service Management, Hospitality or related field; 2 years experience in F&B/culinary or related area.

Responsibilities

• Assists in management of restaurant team and supervises daily shift operations.
• Conducts day-to-day restaurant operations with proper supplies, equipment and uniforms.
• Provides exceptional customer service, handles guest feedback and trains staff.
• Oversees human resource activities: training, performance standards, coaching.
• Manages restaurant operations in the absence of the Director of Restaurants or Restaurant Manager.

Education

High school diploma or GED; 4 years experience in F&B/culinary or related area

2-year degree in Food Service Management/Hotel/Restaurant Management; 2 years experience in F&B/culinary or related area

Job description

Additional Information

Meals provided on duty and days off.Accommodation provided if required.

Job Number 26127851

Job Category Food and Beverage & Culinary

Location 13 Via Alpe di Grual, Pinzolo Trent 38086, ItalyVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: Eur 33.000-40.000 Annual Salary

Job Summary

Become part of Lefay Resort & SPA Dolomiti, an internationally acclaimed luxury spa and ski destination nestled among the UNESCO Dolomites. With stunning nature all around and a Michelin-starred restaurant at its heart, you’ll work alongside a team that combines exceptional standards, innovation, and a genuine dedication to sustainability.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.