Assistant Front Office Manager, Season 2027 - Splendido, a Belmond Hotel

Belmond; Liguria; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Staff accommodation

Bus ticket

Staff canteen

Belmond Discovering programme

Job summary

Splendido, A Belmond Hotel, Portofino, seeks an Assistant Front Office Manager for the 2027 season. The ideal candidate has at least 2 years in luxury 5-star hotels and fluency in Italian and English, with leadership and guest-service excellence.

You will support the Front Desk Manager in daily operations, supervise reception staff, manage guest inquiries, and ensure seamless check-in/check-out while upholding Belmond’s high standards of genuine service.

Qualifications

• Minimum 2 years in a similar role within luxury 5-star hotels.
• Strong knowledge of Front Office operations and Opera PMS/HMS.
• Fluent Italian and English; additional languages a plus.

Responsibilities

• Support the Front Desk Manager in daily reception operations.
• Supervise and coordinate reception team activities.
• Greet guests and assist with check-in/check-out.
• Resolve guest complaints promptly and courteously.
• Ensure compliance with hotel policies.
• Prepare and reconcile daily financial reports.
• Train and mentor reception staff.
• Manage guest lists and update reservation logs.

Skills

Front Office ops

Leadership

Customer service

Communication

Education

Hospitality degree

Tools

Opera PMS

HMS

MS Office

Job description

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.

Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

We are looking for the next season 2027 a Assistant Front Office Manager to join our Front Desk team.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity.

He/She will Report to the Front Desk Manager.

Main Duties & Responsabilities

• Support the Front Desk Manager in the day-to-day management of reception operations.
• Supervise and coordinate the activities of the reception team to ensure efficient and effective service
• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Address and resolve guest complaints or concerns promptly and courteously, ensuring guest satisfaction.
• Monitor and ensure compliance with hotel policies and procedures.
• Prepare and reconcile daily financial reports and ensure proper documentation.
• Assist with administrative duties, such as updating reservation logs and managing guest lists.
• Train and mentor reception staff, providing guidance and support as needed.

Requirements

• Proven experience of at least 2 years in similar roles like Assistant Front Office Manager, within luxury 5-star hotels or international chains.
• Excellent knowledge of Front Office operations and hotel property management systems (e.g., Opera PMS, HMS).
• Strong customer focus and a natural aptitude for delivering an exceptionally high standard of service.
• Outstanding leadership, interpersonal communication, and problem-solving skills.
• Ability to work under pressure and manage complex situations calmly and professionally.
• Fluent Italian and English (written and spoken) is essential. Knowledge of a third language (e.g., French, German, Russian, Arabic) will be considered an advantage.
• Excellent proficiency in the Microsoft Office suite (Word, Excel, Outlook).
• Secondary school diploma or university degree, preferably in tourism or hospitality management.

Benefits

• We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 2, Asssitant Front Office Manager;
• Start date: Febbruary 2027 to End date: November 2027, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path;
• Salary as by CCNL + increase based onseniorirtyand skill level, separatepayslipfor 13°,14° and TFR;
• Welfare incentive based on quality goals:
• Accomodation in double room our staff house including breakfast;
• Bus ticket as benefit for the contract period;
• Staff cantine;
• Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.

About Belmond:

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service. We treasure history while looking for the future.

We embrace community spirit and believe in responsible, sustainable tourism. Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace. Join us in our journey to redefine the future of luxury, where tradition and innovation meet to create unforgettable moments.