Apprentice, Cooling Service Engineer

Schneider Electric; Italia; On-site; EUR 20,000 - 30,000; Part time

Job summary

Schneider Electric is seeking an apprenticeship‑level expert in technical support for Cooling Products (Precision Air Conditioners and Chillers) used in data centers. You will guide SE Field Services Representatives and Certified Service Partners remotely and on-site, solving installation and operation issues with a focus on predictive maintenance and remote troubleshooting.

Occasional worldwide travel is expected.

Qualifications

• Fluent English speaking and writing is required.
• Master’s degree in engineering, preferably thermodynamics/energetics.
• Good thermodynamic knowledge and strong communication skills.
• Willingness to travel across Europe, Africa and worldwide as needed.
• Teamwork and ability to learn quickly with deadlines.

Responsibilities

• Provide expert technical support for Cooling Products to field teams worldwide.
• Assist validation tests at customer sites and contribute to field bulletins.
• Support design reviews, FATs and end‑of‑line tests to ensure quality.
• Develop on-site intervention reports and share knowledge across teams.
• Collaborate with R&D, QA, marketing and application engineering as needed.
• Travel to Europe/Africa and other regions as required.

Skills

Fluent English

Teamwork

Problem solving

Communication skills

Flexibility

Continuous improvement

Travel readiness

Deadline driven

Digital tools

Relationship building

Education

Master’s Degree in Engineering preferably in thermodynamic or energetic field

Job description

Role

In this role, you will provide, worldwide, expert level technical support to SE Field Services Representatives (FSRs) and Certified Service Partners (CSPs) for repair, maintenance and start-up activities on Cooling Products (Precision Air Conditioners as In Room – In Row, and Chillers) intended mainly for Data Center applications.

You will have to provide adequate guidance, remotely and on-site, in order to solve problems related to the installation, operation and application of the aforementioned products.

If necessary, you will have to work jointly with other company functions (R&D and Offer Quality Engineering, Customer Satisfaction & Quality teams, Marketing and Application Engineering) in order to receive the necessary support to solve the field issues.

You will be in the move of the IoT revolution where all Schneider connected products will provide key information to allow predictive, advanced maintenance & remote troubleshooting. The international aspect of this position means occasional travels all over the world.

If you’re openminded and your mindset is oriented to help others, you’ll be welcome!

Essential Duties

• 50% => Provide technical support on Cooling Products on BFO, via e-mail/phone/video or through remote connections to SE FSRs and CSPs
• 40% => Participation to validation tests on Cooling Products at customer site
• 2% => Contribute to the creation of technical bulletins (Field Service Bulletin, Method of Procedure and Known Event) describing the problem solving on Cooling Products
• 4% => Contribute to the quality improvement of the products on current portfolio collaborating with Cooling LOB (Offer Quality Leaders/ CS&Q)
• 2% => Contribute to improve procedures for development of FSR Service Tools.
• 2% => Support FAT, design reviews and End-of-line tests to help prevent issues and meet high customers’ expectations.

Secondary Duties

• Visit customers in Europe/Africa to discuss and analyze unsolved technical issues on Cooling Products.
• Development of technical on-site intervention reports.
• Present Advanced FSRs Community topics at monthly meetings, providing continuous feedback to Community leaders about team members participation and involvement.
• Share technical knowledge and daily experience within the team.
• Team-working, solidarity and networking between team members.
• Contribute to the development of the training modules collaborating with Training teams.
• Contribute to release new cooling products with connected capabilities allowing predictive & advanced maintenance enhancing remote troubleshooting capabilities.
• Becoming expert on Cooling products and even on the Cooling solutions.

Stakeholders

Cooling LOB (R&D/Offer Quality Leaders/CS&Q/Marketing/ Application Eng. team), Design for Service team, Global Supply Chain, Field Services Representatives, Certified Service Partners, Cooling Product End Users.

Profile

• Fluent English (oral and written)
• Master’s Degree in Engineering preferably in thermodynamic or energetic field
• Good thermodynamic knowledge
• Good verbal and written communication skills
• Availability to travel around Europe, and occasionally to Africa or WW, with a frequency variable according to critical sites under commissioning
• Team-work capabilities
• Capability to self-assess & follow-up your own performance
• Flexibility and ability to learn fast
• Problem solving skills and predisposition to understand and explain in a simple way high level technical information
• Continuous Improvement mindset
• Willingness of achieving ambitious goals both individual and common.
• Ability to work respecting clear deadlines
• Ability to develop and maintain relationships with technical stakeholders (Colleagues, End Users, Suppliers)
• Knowledgeable on digital communication tools

Work Experience

Not required – apprenticeship position

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.
• Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
• Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
• Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.