Application Support Technician

Serco; Brindisi; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

UNICC seeks an Application Support Technician to maintain and support applications in the DSM portfolio, based in Brindisi, Italy, on-site. You will work under the DSM Team Lead and collaborate with DSM colleagues to ensure reliable operation and timely issue resolution.

The role requires 3–5 years in application maintenance and IT support, strong Windows/Linux/DB skills, and excellent English. On-call rotations and 24x7 standby may be required.

Competenze

• Three to five years of experience in application maintenance and general IT support.
• Experience in Windows/Linux client/server environments.
• Database management experience.
• Very good English (written and verbal).
• High school diploma.

Mansioni

• Provide day-to-day support and maintenance of applications and tools for UNICC and partners.
• Perform database administration tasks of MSSQL and open source databases.
• Resolve Tier-2 application issues and escalate Tier-3 issues as needed.
• Assist in evaluation, configuration and installation of new releases per standards.
• Assist in deployments and processes to support operations.
• Respond to application-related queries from end users in remote locations.
• Facilitate knowledge transfer to Tier-1 and deliver end-user training on application functionality.
• Develop and update software-related documentation and reports; participate in meetings.
• Provide standby and on-call 24x7 support and work in shifts when requested.
• Provide ad hoc support within team or other teams; participate in special projects.

Conoscenze

Application maintenance

IT support

Windows/Linux

Database Management

English proficiency

Formazione

High school diploma

Strumenti

MSSQL

MySQL

RedHat Linux

Drupal

.NET

Active Directory

AWS

Azure

Descrizione del lavoro

Job Introduction

Required Services: Application Support Technician

Duration: 6 months (Possibility of contract extensions based on performance)

Location: Brindisi, Italy ON-SITE

UNICC is committed to achieving diversity and inclusion within its workforce, providing an environment that reflects the values enshrined in the Charter of the United Nations and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. UNICC is dedicated to the SDGs, making SDG-5 (Gender Equality) and SDG-10 (Reduce Inequalities) the organization goals.

https://www.un.org/sustainabledevelopment/sustainable-development-goals/

Background information:

This is technician position for the support of the applications under the portfolio of Digital Solution Managed Services Section (DSM), within UNICC’s Digital Solutions Division, located in Brindisi, Italy and Valencia, Spain. This support is required to fill the vacant consultant position and due to the increased amount of work requested by the customer.

Required Profile:

The consultant is expected to bring specialist or expert-level proficiency in application maintenance and general IT support, preferably with experience providing Tier-2 support for business applications, enterprise tools or database administration. The incumbent will work under the direct supervision and guidance of the DSM Team Lead, and in close collaboration with other DSM members and units.

Scope of Work / Duties of Consultant:

• Provide day-to-day support and maintenance of applications and tools for the UNICC and partners;
• Perform database administration tasks of MSSQL and open source databases;
• Resolve in a timely manner Tier-2 application issues and escalates Tier-3 issues to Designated focal points;
• Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards;
• Assist in applications structural changes required during system upgrades;
• Assist in the deployment of tools and in the implementation of processes to assist in operational support;
• Assist in responding to application-related queries from end users in remote locations;
• Facilitate knowledge transfer to Tier-1 and deliver end-user training sessions on the application functionality.
• Assist in the development and in the updating of software applications related documentation, including technical documentation and system reports, attend operational and other meetings;
• Provide standby and on-call 24×7 support, and work in shifts when requested;
• Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management;
• Perform other duties, as required.

Required Technical Skills:

The resourceMUST have the following skills and experience:

• Three to five years of experience in application maintenance and general IT support;
• Good working knowledge of client/server applications in a Windows/Linux environment;
• Good working knowledge of Database Management;
• Very good knowledge of English (both written and verbal) is required.
• High school diploma

The resourceSHOULD have the following skills and experience:

• At least three years of experience administering Microsoft Windows server, SQL Server databases and .NET applications.
• Good working knowledge of MySQL, RedHat Linux server, and Drupal applications
• Good working knowledge of global Active Directory Architecture, AWS and Azure
• Familiarity with United Nations policy framework for International Public Sector Accounting Standards (IPSAS) or compliant operational concepts and processes
• Knowledge of another official United Nations language is desirable

Required Soft Skills:

• Ability to grasp complex concepts, logical and analytical approach to solving problems
• Ability to work under pressure and with minimum supervision
• Good interpersonal skills and ability to work in a team of diverse skills
• Willingness to improve knowledge and skills and learn new technologies

Desirable certifications:

• Certifications and advanced training in Microsoft technologies
• Certification and familiarity with ITIL concepts and processes

Teleworking:

Up to one day of teleworking per week is permitted.

On-call:

The consultant will participate in an on-call rotation, expected to be approximately one week per month depending on team size. Standby support and shift work may also be required.

Key Information on On-Call Work and Overtime

Important to note regarding On-Call Requirements & Overtime

Overtime Fees:

• Mondays to Saturdays: 125% of the daily rates
• Sundays & UNICC Public Holidays: 150% of the daily rates On-call Services