Application Support Specialist

Kirey Group

Italia

Ibrido

EUR 30.000 - 35.000

Tempo pieno

3 giorni fa

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Vantaggi offerti da questo lavoro

Smart Working

Remote options

Descrizione del lavoro

Kirey Group is seeking an Application Support Specialist to join the AMS team in the Insurance sector. You will provide 1st and 2nd level support for mission-critical applications, monitor production systems, and manage incidents and changes to ensure service continuity.

The role requires 1–3 years in application support, strong troubleshooting, and experience with SQL/NoSQL databases. Hybrid work in Italy is offered, with opportunities for remote work and professional growth.

Competenze

1–3 years of experience in Application Management, Application Service Desk, or Application Support.
Experience supporting mission-critical applications, managing production incidents, and monitoring batch processes within complex enterprise environments.
Knowledge of Incident, Problem, and Change Management processes.
Strong troubleshooting skills and Root Cause Analysis capabilities.
Good knowledge of relational databases, SQL, and NoSQL.
AI skills, including use of AI tools and agents to support analysis, troubleshooting, documentation, automation, and optimization.
Knowledge of Windows and Linux/Unix operating systems.
Experience using ticketing and monitoring tools.

Mansioni

Ensure the operational support of assigned applications.
Manage Incident, Service Request, and Problem tickets.
Provide first- and second-level application support to business users.
Analyze and resolve application issues.
Monitor application processes and batch jobs.
Verify the correct execution of operational workflows.
Analyze application logs and perform troubleshooting.
Coordinate escalations with infrastructure, system administration, and development teams.
Perform data verification and analysis using SQL queries.
Support application releases and post-go-live activities.
Prepare and maintain operational documentation.
Produce reports and monitor SLA compliance.

Conoscenze

Application Management

Application Service Desk

Application Support

SQL

NoSQL

Windows

Linux/Unix

AI tools

Formazione

Associate Degree

Strumenti

Ticketing tools

Monitoring tools

ITIL tools

Microsoft 365

Descrizione del lavoro

Kirey is one of the leading European groups specializing in technology consulting and system integration, with a distinctive positioning in the field of data-driven innovation.Through a comprehensive portfolio of solutions including Data & AI, Cloud, Software Development, Cybersecurity, Infrastructure & Automation, and Monitoring , Kirey transforms data complexity into intuitive and accessible solutions, enabling its clients to achieve their business objectives.

Headquartered in Italy, with a well-established international presence and nearly 1,500 employees , Kirey has successfully delivered more than 10,000 projects for leading clients across the Insurance, Banking, Manufacturing, Retail, Public Administration, and Services & Energy sectors.

At the heart of Kirey's success are its people, who are given the opportunity to fully express their talent and play an active role in the company's value chain. This is made possible through continuous investment in professional development and training, the promotion of innovation and creativity through skills enhancement, and a strong commitment to inclusion and diversity, supported by dedicated initiatives.

YOUR ROLE

We are looking for a Application Support Specialist to join our Application Management Services (AMS) team within the Insurance sector.The selected candidate will work as a 1st and 2nd Level Application Support Specialist , joining dedicated teams responsible for the management and support of mission-critical applications supporting core business processes.The successful candidate will contribute to ensuring the operational continuity of application services by supporting business users, monitoring production systems, and managing application issues in compliance with contractual Service Level Agreements (SLAs).

Responsibilities

Responsibilities

Ensure the operational support of assigned applications.

Manage Incident, Service Request, and Problem tickets.

Provide first- and second-level application support to business users.

Analyze and resolve application issues.

Monitor application processes and batch jobs.

Verify the correct execution of operational workflows.

Analyze application logs and perform technical troubleshooting.

Coordinate escalations with infrastructure, system administration, and development teams.

Perform data verification and analysis using SQL queries.

Support application releases and post-go-live activities.

Prepare and maintain operational documentation.

Produce reports and monitor SLA compliance.

Requirements

1–3 years of experience in Application Management , Application Service Desk , or Application Support .

Experience supporting mission-critical applications, managing production incidents, and monitoring batch processes within complex enterprise environments.

Knowledge of Incident Management, Problem Management, and Change Management processes.

Strong troubleshooting skills and Root Cause Analysis capabilities.

Good knowledge of relational databases, SQL, and NoSQL.

AI skills, including the use, configuration, and functional implementation of AI tools and agents (such as Copilot, Cursor, ChatGPT , and similar solutions) to support analysis, troubleshooting, technical documentation, operational automation, and process optimization.

Knowledge of Windows and Linux/Unix operating systems.

Experience using ticketing and monitoring tools.

Ability to analyze application logs, operational workflows, and business-reported issues.

Understanding of application operations and support within enterprise environments.

Preferred Qualifications

Previous experience within the Insurance sector.

Knowledge of insurance processes related to policies, claims, portfolio management, and technical accounting .

Experience in structured and regulated Application Management Services (AMS) environments.

Experience managing and monitoring batch processes and enterprise schedulers.

Knowledge of ITIL best practices.

Familiarity with Microsoft 365 and collaboration platforms.

Qualifications

WHO WE ARE LOOKING FOR

We are looking for a professional with experience in the insurance sector and in supporting enterprise mission-critical applications , capable of managing production incidents, monitoring batch processes, and analyzing technical and functional application issues while collaborating with development teams, infrastructure teams, and business users to ensure service continuity.

The ideal candidate demonstrates a strong problem-solving mindset, excellent analytical skills, attention to detail, and a collaborative approach. A proactive attitude, strong customer service orientation, and the willingness to support application releases and production deployments, including during evenings and weekends when required by project or operational needs, complete the profile.

WHAT WE OFFER

We offer a gross annual salary (RAL) ranging from €30,000 to €35,000 , commensurate with the candidate's skills and professional experience.

ADDITIONALLY, WE OFFER

Challenging and innovative projects

A dynamic and merit-based work environment

Agile team collaboration

Professional growth and career development plans

Training courses and professional certifications

Genuine Smart Working or Full Remote opportunities with flexible working hours

JOIN US

Work Location: Italy – Hybrid

Our hybrid work strategy is designed to maximize the opportunities that remote working offers both our employees and the company. Our approach reflects the belief that an employee's impact, contribution, and results matter far more than their physical location.Kirey is committed to fostering diversity and inclusion in the workplace. We welcome applications from all qualified candidates and evaluate each application solely on merit.

Privacy Notice

Your personal data will be processed for recruitment purposes (implementation of pre-contractual measures) by Kirey S.r.l ., as the Data Controller, as well as by third parties involved in the recruitment process, including other companies subject to Kirey S.r.l.'s management and coordination. Kirey S.r.l . is headquartered at Viale Francesco Restelli, 5 – 20124 Milan, Italy , represented by its Legal Representative pro tempore.For any questions regarding the processing of your personal data or to exercise your rights under Articles 15–22 of the General Data Protection Regulation (GDPR) , including the right to lodge a complaint with the competent Data Protection Authority, you may contact the Data Controller at privacy@kireygroup.com . Your personal data will be retained for a maximum period of 24 months (unless interrupted or suspended by applicable events) and will not be disclosed to third parties beyond those involved in the recruitment process.The complete Privacy Notice pursuant to Articles 13 of the GDPR is available at: https://www.kireygroup.com/oven/media/Kirey-Job-applicants-Privacy-Policy-ex-art.-13-14-GDPR.pdf or upon request by contacting privacy@kireygroup.com .

Job Info