Application Engineer IV, Amazon Books

Amazon; Novara; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading technology company is seeking a Support Engineer IV to enhance automated risk detection systems. This onsite role requires 4+ years of experience in software development or technical support, focusing on building scalable solutions. Candidates should possess skills in debugging, Unix, and modern programming languages. Join a team that values data-driven decision-making to protect the digital ecosystem.

Competenze

• 4+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.
• Experience in Unix and scripting.

Mansioni

• Lead the development and enhancement of our Rules Based Matching System.
• Design and implement new detection methods for content evaluation.
• Conduct data analysis using SQL and Tableau.
• Collaborate with data science teams on ML solutions.

Conoscenze

Software development

Debugging

Unix

Scripting in modern programming languages

Agile/Scrum

Descrizione del lavoro

Overview

Join Amazon's Books Content Risk Automation team as a Support Engineer IV, where you'll enhance our automated risk detection systems using a combination of rule-based logic, data analytics, and emerging AI capabilities. This role focuses on building scalable solutions that protect our digital book ecosystem while ensuring efficient, accurate content evaluation. You'll work at the intersection of traditional risk management systems and modern technology to develop solutions that maintain Amazon's high standards for trust and safety.

Responsibilities

• Lead the development and enhancement of our Rules Based Matching System (RBMS), incorporating targeted ML-assisted features where beneficial
• Design and implement new detection methods that combine rule-based logic with data-driven insights to solve complex content evaluation challenges
• Conduct sophisticated data analysis using SQL, Tableau, and analytical tools to identify patterns and improvement opportunities
• Maintain and optimize automated detection systems while ensuring high accuracy and minimal false positives
• Collaborate with data science teams to evaluate and implement practical ML solutions for specific use cases
• Drive system improvements through data-driven decision making and systematic performance analysis
• Manage critical escalations and develop automated solutions to prevent recurring issues

This is an onsite role based out of Chennai, India and work hours are 2 PM to 11 PM IST Monday to Friday

A day in the life

Your day starts with reviewing system performance metrics and addressing any critical alerts. You'll work on enhancing detection rules based on recent data patterns, collaborate with data scientists on improving automated classification accuracy, and participate in cross-team meetings to align on risk management strategies. Afternoons involve coding system improvements, analyzing edge cases, and fine-tuning automated workflows. You'll wrap up by mentoring team members and planning upcoming technical improvements.

About the team

The Books Risk Automation team combines traditional risk management expertise with modern automation techniques to protect Amazon's book catalog. We maintain and enhance sophisticated detection systems while selectively incorporating new technologies to improve efficiency. Our work directly impacts customer trust and Amazon's reputation. We're a data-driven team that values practical solutions and measurable improvements over complexity.

BASIC QUALIFICATIONS

• 4+ years of software development, or 4+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages
• Experience in agile / scrum or related collaborative workflow

PREFERRED QUALIFICATIONS

• Knowledge of distributed applications / enterprise applications
• Knowledge of UNIX / Linux operating system
• Experience analyzing and troubleshooting RESTful web API calls

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Posted : September 16, 2025

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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