Application Engineer

Markforged; Roma; In loco; EUR 40.199 - 47.294; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits package

Commission

Descrizione del lavoro

A leading 3D printing company in Italy is seeking a dedicated Customer Support Specialist. This role involves becoming a subject matter expert on Markforged products, leading field implementations, and ensuring customer satisfaction. Candidates should possess a Bachelor’s in Engineering and have experience in customer support, especially in industrial solutions. The position requires strong communication, organizational skills, and a willingness to travel up to 60%. The salary range is €40,199.90 - €47,294 annually with additional benefits.

Competenze

• Proven experience with customer support and industrial solutions using 3D-printing technology.
• Ability to multitask and work with aggressive timelines.
• Strong organizational competencies for project management.

Mansioni

• Develop knowledge on Markforged products and lead field implementations.
• Attend meetings to identify customer opportunities.
• Support customer demonstrations and create technical training materials.

Conoscenze

Customer support experience

Technical problem solving

Self-motivated

Relationship building

Project management

Communication skills

Experience with Additive Manufacturing

Knowledge of manufacturing processes

Experience with CAD software

Willingness to travel

Formazione

Bachelor of Science in Engineering or equivalent

Strumenti

Salesforce CRM

Fusion 360

Solidworks

NX

Descrizione del lavoro

Markforged (NYSE: MKFG) is leading the digital transformation of manufacturing by revolutionizing how engineers and manufacturers create and innovate. Our unique platform combines software, advanced materials (including cutting‑edge metal and composite technologies), and industrial 3D printers to deliver strong, functional parts for various industries. We empower customers to overcome supply chain complexities, reduce costs, and accelerate innovation by producing high‑performance tools, fixtures, prototypes, and end‑use parts in‑house.

What will you own

• Develop knowledge and competence of a diverse range of technologies and become a subject matter expert (SME) on one or more specific Markforged product(s)
• Lead the implementation in the field of Markforged technology, to ensure efficient and smooth operation of the machines / platform which meets the customer expectations
• Attend prospect meetings with the Sales team to identify opportunities for the customer, exceeding their expectations and influencing the sales process
• Listen, understand and evaluate the customers’ needs to be able to identify appropriate and effective solutions which enhance their experience of the Markforged technology, resulting in increased sales
• Execute benchmarking and technical analysis to support and increase the value‑add benefit of Markforged technology for our customers
• Represent the voice of the customer by encouraging technical feedback which can be reported to Head Office, to enhance the Markforged offering
• Support customer‑facing demonstrations and presentations and technical demand generation content (blog posts, webinars, whitepapers)
• Deliver and coach Technical Training to our customers and VARs in the effective use of Markforged technologies
• Identify and contribute to the marketing activities of the team, including creation of customer success stories which will drive business growth
• Support peers in attending Markforged and VAR events to generate new leads, create pipeline and promote the positive engagement of Markforged’s Additive Manufacturing platform as a solution
• Using your technical expertise to create and improve technical documentation and training material
• Provide feedback and support on complex customer cases, driving to successful conclusion
• Any other duties as reasonably required

What you have

• Proven experience with customer support, being able to demonstrate your technical knowledge in handling complex problems and providing solutions for the customer, preferably with Industrial solutions using 3D‑printing technology, hardware, software or with industrial / capital expense equipment
• Self‑motivated attitude with the ability to multitask and thrive in an aggressive timeline‑driven environment fostering your drive and determination to meet and exceed customer needs
• Proven ability to enhance customer relationships to the benefit of the organisation
• With the ability to work collaboratively but also independently you will strive to be the best at what you do
• Organisational competencies and project management skills to effectively benchmark using your technical expertise to analyse, support and increase the value‑add benefit of Markforged technology for our customers
• Your communication skills will allow you to foster quick and successful relationships with both internal and external customers which stand the test of time
• Demonstrated ability to present to technical knowledge to internal and external stakeholders
• Experience with Additive Manufacturing is beneficial
• Knowledge of general manufacturing processes and techniques is advantageous
• Experience with major CAD software such as Fusion 360, Solidworks, NX is a bonus
• Willingness to travel (majorly domestic and occasionally international, up to 60%)
• Bachelor of Science, Engineering, business or equivalent experience
• Familiarity with e-learning and LMS platforms
• Fluency in Salesforce CRM use and reporting
• Experience of working with international teams is an advantage
• Language competency: Business proficiency in English, one or more European languages such as Italian, German, French, Spanish is of benefit

Salary Range

The pay range for this role is expected to be between 40,199.90 - 47,294 EUR (annually).

Other compensation may include a commission, a comprehensive benefits package and other social benefits. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed and the applicant’s skill set. The base pay is just one component of the total compensation package for employees.

Why Markforged?

We are reinventing manufacturing so that engineers can build anything they imagine.

We are one team that wins together!

You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best‑in‑class products.

Markforged is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, or disability.