Air Cargo Booking & Customer Service Agent – Milan

Cargolux; Italia; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Azienda Cargolux cerca un/una Agent Customer Service per la sede di Milano, con contratto a tempo pieno e base in Italia. Il ruolo richiede esperienza nel booking cargo, ottima gestione delle comunicazioni in italiano e in inglese, capacità organizzative e orientamento al risultato.

Le attività includono seguire linee guida operative, offrire servizi di assistenza clienti, gestire prenotazioni, modifiche e casi di overbooking, collaborando con Sales, Operations e Compliance per migliorare

Competenze

• General school leaving certificate of secondary education or equivalent
• Previous exposure in a cargo booking office environment is a necessity
• Operational knowledge
• Excellent level in written and spoken Italian and English
• Communicate effectively and assertively
• Excellent organizational skills
• Ability to meet tight deadlines and to adapt to a rapidly changing environment
• Results and target oriented
• People and team oriented and able to work independently
• Good numeracy and literacy skills
• Fully PC literate in Word and Excel

Mansioni

• Follow guidelines and processes for all customer issues to maintain consistent service
• Deliver service excellence with timely responses and follow up to requests
• Oversee flight offers/reservations and adjust with the customer for best results
• Handle customer complaints as per guidelines
• Coordinate internally with local management and stakeholders (Sales, Operations, Compliance)
• Report challenges to improve customer experience
• Process incoming bookings and regular allotment bookings
• Follow up on booking changes and allocations to ensure accuracy before departure
• Handle overbooking requests with Route Management
• Analyze allotment and booking performance with Sales
• Utilize LEAP and Cargo Management System for quotes and bookings
• Manage approvals for booking requests (compliance, shoring, ok-to-forward)
• Promote digital sales channels to increase adoption

Conoscenze

Communication

Organizational skills

Deadline oriented

Team player

Numeracy

Literacy

Bilingual ITA/ENG

Formazione

Secondary education certificate

Strumenti

Word

Excel

Descrizione del lavoro

Azienda Cargolux cerca un/una Agent Customer Service per la sede di Milano, con contratto a tempo pieno e base in Italia. Il ruolo richiede esperienza nel booking cargo, ottima gestione delle comunicazioni in italiano e in inglese, capacità organizzative e orientamento al risultato.

Le attività includono seguire linee guida operative, offrire servizi di assistenza clienti, gestire prenotazioni, modifiche e casi di overbooking, collaborando con Sales, Operations e Compliance per migliorare