AI Service Delivery & Agentic Manager

CRIF; Emilia-Romagna; On-site; EUR 45,000 - 55,000; Full time

Job summary

CRIF is seeking an AI Delivery & Agentic Platform Manager in Italy to govern end-to-end delivery of Generative AI solutions, from ideation to production. You will oversee architecture, delivery patterns and ensure operational readiness across enterprise environments.

You will guide cross-functional teams, drive adoption of reusable AI assets, and align with security and compliance requirements, while continuously evaluating emerging AI technologies.

Qualifications

• Proven experience delivering AI or Generative AI solutions in enterprise production environments.
• Strong knowledge of RAG architectures, Agentic AI systems, Multi-Agent frameworks.
• Experience with AI ecosystems such as Azure AI Foundry, AWS Bedrock, Databricks.

Responsibilities

• Govern and oversee the full lifecycle of AI initiatives, from use case assessment to deployment and support.
• Own and maintain the AI delivery roadmap with prioritization and risk mitigation.
• Define architectural standards and delivery patterns for Generative AI and MCP-based solutions.
• Provide technical guidance to development teams during design, testing, and rollout.
• Ensure AI solutions meet security, scalability, observability and operational readiness.
• Review architectures and risks before production deployment.
• Coordinate with platform, cloud, security, data, and operations teams for successful delivery.
• Establish development guidelines and quality controls for AI services.
• Drive production readiness activities including monitoring and incident management.
• Promote reusable AI assets and accelerators across teams.

Skills

Enterprise AI delivery

RAG architectures

Agentic AI

Multi-Agent systems

Tools

Azure AI Foundry

AWS Bedrock

Databricks

MCP-based integrations

Job description

The AI Delivery & Agentic Platform Manager is responsible for governing and driving the end-to-end delivery of Generative AI solutions across the organization, from ideation and architecture through development, production deployment, and operational excellence.

The role combines strong technical expertise in AI technologies, including RAG, Agentic AI, Multi-Agent Systems, and MCP-based architectures, with delivery leadership and governance responsibilities

Key Responsibilities

• Govern and oversee the full lifecycle of AI initiatives, from use case assessment and solution design to deployment and operational support.
• Own and maintain the AI delivery roadmap, ensuring visibility, prioritization, dependency management, and risk mitigation across all AI initiatives.
• Define and enforce architectural standards, reference architectures, and delivery patterns for Generative AI, RAG, Agentic AI, Multi-Agent, and MCP-based solutions.
• Provide technical guidance and coaching to development teams during solution design, implementation, testing, and production rollout.
• Ensure AI solutions comply with enterprise requirements for security, scalability, resilience, observability, and operational readiness.
• Review AI architectures and implementation approaches, identifying technical risks and improvement opportunities before production deployment.
• Coordinate with platform, cloud, security, data, and operations teams to guarantee successful delivery and service adoption.
• Establish development guidelines, engineering best practices, and quality controls for AI applications and services.
• Drive production readiness activities, including monitoring, evaluation, observability, incident management, support processes, and operational governance.
• Promote the adoption of reusable AI assets, accelerators, frameworks, and best practices across multiple teams and business domains.
• Continuously evaluate emerging AI technologies, models, frameworks, and agentic patterns, driving innovation while maintaining enterprise-grade quality standards.

Requirements

• Proven experience delivering AI or Generative AI solutions in enterprise production environments.
• Strong understanding of RAG architectures, Agentic AI systems, Multi-Agent frameworks, and MCP-based integrations.
• Experience with AI ecosystems such as Azure AI Foundry, AWS Bedrock, Databricks, or equivalent platforms.
• Experience governing software delivery, architecture reviews, and production readiness processes.
• Strong knowledge of cloud-native architectures, deployment models, operational support, and observability practices.
• Excellent stakeholder management and ability to coordinate cross-functional teams.
• Experience balancing innovation and experimentation with enterprise governance, security, and operational requirements.

Preferred Skills

• Terraform
• Python
• AI Observability platforms
• LLMOps and AI Operations
• Evaluation frameworks for AI and Agentic applications
• Vector databases and semantic search technologies
• Responsible AI and AI Governance
• EU AI Act and AI compliance frameworks
• Experience building reusable AI platforms and shared AI services

Success Measures

• Successful delivery of AI solutions from concept to production with measurable business adoption.
• Consistent adoption of enterprise AI architecture and development standards across teams.
• High-quality, secure, scalable, and observable AI services operating in production.
• Reduction of delivery risks through effective governance, architectural guidance, and production readiness reviews.
• Creation and adoption of reusable AI patterns, frameworks, and accelerators.
• Successful deployment of RAG, Agentic, Multi-Agent, and MCP-based solutions across multiple business domains.
• Strong collaboration between business, engineering, security, and operations teams throughout the AI delivery lifecycle.
• Continuous improvement and adoption of emerging AI capabilities that create business value.

We offer a safe and inclusive environment where colleagues are encouraged to think outside the box. CRIF is committed to creating a diverse, inclusive work environment and promoting equal opportunities throughout the employee life cycle. We aim to attract and retain the best people and embracing gender, age, culture, religion and disability diversity

What we offer:

Type of contract: permanent

The Annual Salary for this position starts from €50,000 gross per year.

The level of classification will be determined during the selection process based on the candidate’s profile and in accordance with the National Collective Labour Agreement (CCNL) for the Tertiary, Distribution and Services sector. The final compensation package, including any variable components (such as MBO) or additional benefits.

Pursuant to Regulation (EU) 2016/679(“GDPR”), candidates are hereby informed that their personal data will be processed exclusively for purposes related to the management of their application and the selection process. For further information on the processing of personal data and on the exercise of their privacy rights, candidates are invited to consult the full privacy notice available at the following Link, in the “Terms of Use” section.