AI Data Analyst: Dynamics 365 & ML Solutions

MSC Mediterranean Shipping Company; Torino; In loco; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Learning opportunities

Wellness program

Discounts within MSC group

Descrizione del lavoro

MSC Technology Italy is seeking an AI Data Analyst to drive AI adoption within the Dynamics 365 Customer Service platform. You will analyze large datasets, implement AI features from PoC to production, and collaborate with Microsoft teams and stakeholders to enhance AI capabilities and business outcomes.

The role requires experience with ML models/LLMs, data analysis, and Agile delivery. Knowledge of Dynamics 365 and AI technologies is advantageous; shipping industry experience is a plus.

Competenze

• Bachelor's Degree in Computer Science, Information Technology, Data Science or equivalent.
• Strong experience with SQL and Python for data analysis and AI solution development.
• Experience working with Machine Learning models, Large Language Models (LLMs) and Generative AI technologies.
• Experience analysing large datasets and transforming data into actionable business insights.
• Familiarity with Retrieval-Augmented Generation (RAG), prompt engineering and AI evaluation methodologies is considered an advantage.
• Experience working in Agile delivery environments.
• Knowledge of Microsoft Dynamics 365 Customer Service and Microsoft AI technologies is considered a plus.
• Experience with AI-Ops practices, monitoring and operational support for AI solutions is considered an advantage.
• Experience in the shipping or logistics industry is considered a strong asset.
• Professional command of English, both written and spoken.

Mansioni

• Collaborate with Product Owners, Business Analysts and stakeholders to understand business requirements and identify AI-driven opportunities.
• Analyse large and complex datasets to extract actionable insights and support data-driven decision making.
• Design, implement and support AI functionalities within the Dynamics 365 Customer Service platform, from Proof of Concept through production rollout and ongoing administration.
• Collaborate with Microsoft engineering teams to enhance Dynamics 365 out-of-the-box AI capabilities and contribute to product improvements.
• Measure, monitor and continuously optimise the performance and effectiveness of AI features using data analysis and operational metrics.
• Work closely with Business Analysts to improve Large Language Model (LLM) prompts, Retrieval-Augmented Generation (RAG) solutions, and apply evaluation techniques such as simulation and shadow testing.
• Contribute to the evolution of AI-Ops processes, operational tooling and governance to ensure reliable and scalable AI solutions.
• Collaborate with development and QA teams to define, implement and execute testing strategies for AI-enabled functionalities.
• Develop and maintain reporting and dashboards to monitor CRM adoption, AI feature usage and business performance.
• Identify opportunities to improve AI models, data quality, automation processes and overall Dynamics 365 platform performance.

Conoscenze

SQL

Python

Machine Learning

LLMs

Generative AI

Agile delivery

English

Data analysis

Formazione

Bachelor's degree in Computer Science/IT/Data Science

Strumenti

Microsoft Dynamics 365

Microsoft AI technologies

Descrizione del lavoro

MSC Technology Italy is seeking an AI Data Analyst to drive AI adoption within the Dynamics 365 Customer Service platform. You will analyze large datasets, implement AI features from PoC to production, and collaborate with Microsoft teams and stakeholders to enhance AI capabilities and business outcomes.

The role requires experience with ML models/LLMs, data analysis, and Agile delivery. Knowledge of Dynamics 365 and AI technologies is advantageous; shipping industry experience is a plus.