Agent Engineer, Italy (Milan)

Wonderful Ltd.; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A technology company in Milan is seeking a professional to design and implement functions for AI agents across multiple channels. The ideal candidate will have a degree in Computer Science and strong communication skills in Italian and English. Experience with APIs and a mindset for problem-solving are essential. Join this innovative team to contribute to the future of AI development.

Competenze

• Bachelor’s degree (or higher) in Computer Science or a related STEM field.
• Experience in technical, customer-facing roles is a strong plus.
• Prior experience with conversational AI or large language models is an advantage.

Mansioni

• Design prompts and implement functions for AI agents.
• Integrate with customer APIs and tools for task execution.
• Test agents with live data and measure their performance.

Conoscenze

Excellent verbal and written communication in Italian and English

Hands-on skills with APIs

Problem-solving mindset

Formazione

Bachelor's degree in Computer Science or related field

Descrizione del lavoro

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

Role Overview

Design prompts and implement functions that guide our AI agents across multiple channels (voice, chat, email)

Integrate with customer APIs, databases, and internal tools so agents can execute real tasks

Test with live data, measure performance, and fine-tune for accuracy & reliability

Collaborate directly with customers to gather requirements, demo solutions, and iterate fast

Work closely with Product, Engineering, and Customer Success teams to ship high-quality, production-ready solutions.

Contribute to tooling, processes, and documentation that support scalable AI development

Requirements

Bachelor’s degree (or higher) in Computer Science or a related STEM field

Excellent Italy and English, written & spoken

Experience in technical, customer-facing roles (integrations, solutions engineering, etc.) – a strong plus

Hands-on skills with APIs, backend logic, and system integrations

Problem-solving mindset, attention to detail, and passion for AI

Prior experience with conversational AI or large language models – advantage