After-sales Service Engineer

TBEA XI'AN ELECTRIC TECHNOLOGY CO., LTD.; Roma; On-site; EUR 40,000 - 64,000; Full time

Job summary

TBEA XI'AN ELECTRIC TECHNOLOGY CO., LTD. seeks an technician to guide on-site installation, debug, and grid connection of products during service project acceptance. You will provide remote online support and on-site service when needed, and gather customer feedback on performance.

Travel frequently, work under pressure, and attend customer meetings as required. Strong knowledge of power electronics and MV electrical equipment is essential.

Qualifications

• Major in Electrical, Automation, Mechatronics or related fields.
• PV industry experience and competence with equipment, after-sales service and on-site operations.
• Able to travel frequently and work under pressure.
• Strong problem solving skills; good knowledge of Power Electronics and MV electrical equipment.

Responsibilities

• Conduct on-site installation guidance, debugging and grid connection during acceptance of service project.
• Carry out remote online support and on-site service when necessary.
• Investigate customer satisfaction and collect feedback information on TBEA products.
• Attend meetings with customers when necessary.

Skills

Electrical

Automation

Mechatronics

PV industry experience

Electrical expertise

After-sales service

On-site operation

Travel

Work under pressure

Problem solving

Power electronics

MV equipment

Job description

1.Conduct on-site installation guidance, debugging and grid connection of the company's products, and related tests during the acceptance of the service project.

2.Carry out romote online support and the on-site service when necessary.

3.Investigate customer satisfaction and collect feedback information on the use of TBEA products.

4.Attending meetings with customer when necessary.

Skills Requirements

1.Major in Electrical, Automation, Mechatronics and other related fields

2.Previous experience in PV industry and equipment, electrical expertise, after-sales service, on-site operation and related experience

3.Ability to travel frequently,

4. Ability to work under pressure

5. Dedication to problem solving

6. Good knowledge of Power Electronics and MV electrical equipments