Admin Reservation

PT. TROPICALLY GROUP BALI; Sgonico; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A property management company in Italy is seeking a reservation admin to manage bookings and assist customers. The ideal candidate has a high school diploma, is proficient in English, and has experience in customer service. Responsibilities include managing reservation requests, answering customer inquiries, and processing payments. This role offers the opportunity to work in a fast-paced environment while supporting property managers.

Competenze

• Excellent written and verbal communication skills.
• Able to work in a rapid pace environment.
• Experience working in sales or public relations.

Mansioni

• Answering messages on OTA platforms.
• Managing reservation requests.
• Making reservations and checking availability.
• Communicating with partners to ensure requests are on track.

Conoscenze

Proficient in English

Communication skills

Customer-service experience

Multi-tasking skills

Knowledge of OTA platforms

Formazione

High school diploma

Strumenti

Microsoft Office Suite

Google Drive

Descrizione del lavoro

We are looking for a reservation admin to answer inquiries and assist our customers with their bookings at our rapidly expanding property management company.

Requirements

• High school diploma
• Proficient in English Language
• Excellent written and verbal communication skills.
• Customer-service experience.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in microsoft office suite and Google drive tools
• Able to work in a rapid pace environment

Advantages

• C1 or C2 English Language certification or any equivalent English language certification (TOEFL, etc…)
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Experience in OTA platforms, basic knowledge of booking procedures and softwares

Reservation Agent Responsibilities

• answering messages on OTA platforms
• answering messages on all platforms we use with our customers/guests
• managing reservation requests on OTA platforms
• arranging all reservation related activities and services
• Administration of all reservation related information
• assisting the property managers to accommodate customers requests
• Making reservations, keeping track of all customers inquiries
• Communicating with our partners and to ensure that all customers request and reservations are on track
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping to plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Selling and promoting reservation services
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

How many years' experience do you have as an Administration Role?