Account Executive – Italy, Europe & UK

Contents; Milano; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Contents is seeking an Account Executive to manage and grow strategic client relationships across Italy, Europe, and the UK, with a base in Milan. You will drive account growth and ensure customer success throughout the lifecycle.

You will work closely with Customers Success, Product, Marketing, and Sales to deliver value, identify upsell opportunities, renewals, and expansions for enterprise and mid‑market clients.

Competenze

• 3–5 years of experience in B2B SaaS, Account Management, Customer Success, or a similar commercial role.
• Proven track record of managing and growing B2B client accounts.
• Experience with upselling, cross-selling, renewals, and account expansion.
• Fluent in English (mandatory); Italian or any other European language is a plus.
• Based in Milan or willing to relocate.

Mansioni

• Own and develop a portfolio of strategic enterprise and mid‑market accounts across Italy, Europe, and the UK.
• Build and maintain strong, long‑term relationships with key stakeholders and decision‑makers within client organizations.
• Act as the main commercial point of contact for assigned accounts, ensuring a high‑quality client experience throughout the relationship.
• Identify and drive upselling, cross‑selling, expansion, and renewal opportunities within existing accounts.
• Develop and execute account plans to maximize customer retention, revenue growth, and long‑term account value.
• Manage commercial negotiations, renewals, and contract expansions in collaboration with internal teams.

Conoscenze

Account Management

Business Development

Client Relationships

Negotiation

Presentation

Strumenti

CRM

Descrizione del lavoro

We are seeking an Account Executive to manage and grow strategic client relationships across Italy, Europe, and the UK, with a base in Milan. You will be responsible for developing long‑term partnerships with existing clients, driving account growth, identifying upselling and cross‑selling opportunities, and ensuring high levels of customer satisfaction and retention.

You will work closely with customers to understand their business needs, identify opportunities to expand the use of Contents’ AI‑powered platform, and coordinate with internal teams to deliver value throughout the customer lifecycle.

This is a high‑impact role for a commercially minded, relationship‑oriented professional who thrives in a fast‑paced, international environment and enjoys working closely with enterprise and mid‑market clients.

Key Responsibilities

• Own and develop a portfolio of strategic enterprise and mid‑market accounts across Italy, Europe, and the UK
• Build and maintain strong, long‑term relationships with key stakeholders and decision‑makers within client organizations
• Act as the main commercial point of contact for assigned accounts, ensuring a high‑quality client experience throughout the relationship
• Understand clients’ business objectives, challenges, and evolving needs, identifying opportunities to deliver additional value through Contents’ platform
• Identify and drive upselling, cross‑selling, expansion, and renewal opportunities within existing accounts
• Develop and execute account plans to maximize customer retention, revenue growth, and long‑term account value
• Manage commercial negotiations, renewals, and contract expansions in collaboration with internal teams
• Coordinate closely with Customer Success, Product, Marketing, and Sales teams to ensure alignment on client needs and priorities
• Lead regular business reviews and client meetings, presenting performance, opportunities, and recommendations to key stakeholders
• Monitor account performance, pipeline, renewal timelines, and revenue forecasts
• Proactively identify potential risks and challenges within accounts and work with internal teams to address them
• Gather and communicate customer feedback and market insights to help shape Contents’ product and commercial strategy
• Support strategic initiatives, events, and client activities aimed at strengthening relationships and expanding Contents’ presence within key accounts
• Travel across Europe and the UK when required to meet clients and support strategic account activities

Join Us If

• You have 3-5 years of experience in B2B SaaS, Account Management, Customer Success, or a similar commercial role
• You have a proven track record of managing and growing B2B client accounts
• You have experience with upselling, cross‑selling, renewals, and account expansion
• You are comfortable managing enterprise and/or mid‑market clients and engaging with senior stakeholders
• You have strong commercial acumen and the ability to identify business opportunities within existing customer relationships
• You have excellent communication, negotiation, presentation, and relationship‑building skills
• You are highly organized and able to manage multiple accounts, priorities, and stakeholders simultaneously
• You have a strong understanding of the Italian and/or European business landscape
• You are fluent in English (mandatory); Italian or any other European language is a plus
• You are based in Milan or willing to relocate
• You are comfortable working with international teams and travelling across Europe and the UK when required

Nice To Have

• Experience in MarTech, AI, enterprise content solutions, or digital transformation
• Experience managing strategic enterprise accounts in industries such as retail, banking, telco, manufacturing, luxury, publishing, or automotive
• Background in high‑growth startups or scale‑ups
• Familiarity with AI‑driven platforms, CMS, CRM, marketing technology, or content ecosystems
• Experience working with international clients and managing cross‑border accounts
• Experience using CRM and account management tools to manage pipelines, forecasts, renewals, and customer activity
• A strong network within enterprise organizations across European markets

What We Offer

• A competitive salary package aligned with your experience and seniority
• The opportunity to join a fast‑growing international company
• Exposure to global teams, enterprise clients, and strategic international initiatives
• The opportunity to play a key role in growing and strengthening Contents’ relationships with strategic clients across Italy, Europe, and the UK
• A dynamic, innovative, and collaborative work environment

Want a mini‑spoiler on Contents?

Contents is a leading Italian scale‑up providing an AI‑powered content creation platform used by global brands in publishing, retail, luxury, financial services, and automotive.

Our platform leverages LLMs to enable personalized content creation and seamless CMS, CRM, and social integrations. Contents is backed by leading European and American venture capital firms and is rapidly expanding its global presence and product offerings.

Equal Opportunity

Contents is an equal opportunity employer. We evaluate candidates regardless of gender, ethnicity, sexual orientation, religion, or disability.