Account Director, Specialist Sales Support Office

Hilton; Lombardia; On-site; EUR 40,000 - 65,000; Full time

Job summary

Hilton seeks a Specialist Sales Support professional in Italy to develop and expand existing MICE accounts while building strong relationships with current and prospective customers across seven Hilton hotels in Italy.

You will partner with hotel teams and Hilton Worldwide Sales to identify, support and convert inbound MICE opportunities, while driving business from selected international markets and contributing to sales targets.

Qualifications

• Native Italian and fluent English.
• Proven sales experience in the MICE segment.
• Established portfolio of international MICE accounts and industry contacts.
• Willingness to travel.
• Excellent interpersonal and written communication skills.
• Good knowledge of Microsoft Office applications.

Responsibilities

• Manage national and international MICE agencies, DMCs, event planners and corporate accounts.
• Identify customer needs and maximize sales opportunities and conversions.
• Acquire new customers through industry events, networking and prospecting activities.
• Understand market conditions and the competitive landscape within each destination.
• Identify market trends and emerging opportunities within the MICE industry.
• Collaborate with hotel teams to increase sales, revenue and conversion.
• Build and maintain strong customer relationships to understand business needs.
• Arrange site inspections with hotel sales teams and organize customer events as needed.
• Demonstrate flexibility in a fast-paced commercial environment.
• Focus on developing emerging vertical markets and new business opportunities within MICE.

Skills

Organizational skills

Communication skills

Fluent English

Native Italian

MICE portfolio

Willingness to travel

Sales experience

Microsoft Office

Tools

Microsoft Office

Job description

Job Description

In this role, you will be responsible for developing and expanding existing accounts within the MICE segment while building strong relationships with both current and prospective customers. As part of the Specialist Sales Support Office, you will act as an above-property extension of the on-property sales teams across a portfolio of seven Hilton hotels in Italy, supporting their commercial objectives and driving incremental business opportunities. Working in close partnership with hotel teams and Hilton Worldwide Sales (HWS), you will proactively identify, support and convert inbound MICE opportunities, while driving business from selected key International markets on behalf of the hotels and contributing to the achievement of agreed sales targets.

• Ability to work independently, with strong organizational and administrative skills.
• Excellent interpersonal, verbal and written communication skills.
• Native-level Italian and fluency in English are required.
• Preference will be given to candidates with an established portfolio of international MICE accounts and industry contacts.
• Willingness to travel as needed.
• A strong passion for sales combined with a proactive, solution-oriented mindset.
• Proven ability to drive business growth and close sales opportunities.
• Previous sales experience in the MICE segment, preferably within the hospitality industry.
• Good knowledge of Microsoft Office applications.

Responsibilities

Here’s what you’ll do during a typical day:

• Manage national and international MICE agencies, DMCs, event planners and corporate accounts.
• Identify customer needs and maximize sales opportunities as well as conversion.
• Acquire new customers through industry events, networking and prospecting activities.
• Understand market conditions and the competitive landscape within each destination.
• Identify and analyze market trends and emerging opportunities within the MICE industry.
• Work proactively with hotel teams to increase sales, revenue and conversion.
• Build and maintain strong customer relationships to fully understand business needs and objectives.
• Arrange site inspections with hotel sales teams and organize customer events when required.
• Demonstrate flexibility and adaptability in a fast-paced commercial environment.
• Focus on developing emerging vertical markets and new business opportunities within the MICE segment.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member. A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.