22A - 89 | Account Manager (Settore Retail)

Adyen; Milano; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible remote work policy (up to 3 d

€750 training budget

Gymlib subscription

Mental health support

Health insurance with Alan

Swile meal vouchers

Works Council perks (Happypal)

Job summary

Doctrine is seeking an Account Manager to drive growth in Italy from Milan or Paris, combining sales excellence with Customer Success expertise. You will manage post-sales relationships, expand accounts, and secure lasting partnerships while collaborating with AE teams.

You will onboard customers, monitor adoption, and collect feedback to guide product enhancements. Native Italian required, with French or English proficiency, in a hybrid Milan/Paris setup.

Qualifications

• At least 2 years in sales, customer success, or account management.
• Strong consultative selling and ROI articulation.
• Autonomy, curiosity and ability to thrive in a fast-growing scale-up.
• Native Italian with proficiency in French or English.

Responsibilities

• Onboard and train new customers on the Doctrine platform.
• Grow ARR by expanding accounts and addressing client needs.
• Be the primary contact for clients post-sale to maintain strong partnerships.
• Understand client challenges and propose tailored solutions to prevent churn.
• Share client insights with product and tech teams for continuous improvement.
• Encourage participation in case studies, testimonials, and events.

Skills

Sales experience

Customer success

Account management

Communication skills

Active listening

Autonomous

Native Italian

Job description

Our Mission

At Doctrine, we're building Europe's leading legal AI platform. Our belief? Law shouldn't be slowed down by repetitive tasks. It should be augmented by a specialised AI, designed to understand, analyse and produce legal reasoning at the highest standard. Our ambition? To help legal professionals work with greater reliability, efficiency and peace of mind, through a single, comprehensive and secure platform. Today, 27,000 legal professionals across five countries (France, Italy, Germany, Spain and Luxembourg) trust us to do just that. Our growth is guided by a clear approach: a global vision, grounded in a deep understanding of local specificities. Behind this ambition, a team of around 250 people, united around one goal: supporting lawyers and legal professionals at every stage of their work, from research to drafting. And we're just getting started.

The Context & The Role

Join our Sales team as an Account Manager to drive Doctrine's growth in the Italian market from our Milan hub or from our main office in Paris. Your role will combine commercial excellence with Customer Success expertise to maximize portfolio value and secure lasting partnerships, working closely with the Account Executive (AE) teams. Our sales team is organized like many B2B SaaS companies: BDRs handle pre-sales qualification and prospecting, AEs negotiate the sale, and AMs (you!) are in charge of the post-sales commercial relationship.

Your missions

• Ensure the onboarding and training of new customers on our platform, guaranteeing an optimal user experience.
• Generate additional ARR and drive growth by addressing new client needs and strategically expanding accounts.
• Build strong relationships by being the main point of contact for your clients (users and decision-makers).
• Understand their needs and anticipate their business concerns.
• Prevent and minimize churn.
• Analyze relevant data to make the best recommendations, ensuring proper adoption and optimal usage of Doctrine.
• Customer feedback is precious.
• Collect and share client insights with internal technical and product teams to drive continuous improvement.
• Encourage client participation in case studies, testimonials, presentations, and events.

The Ideale Profile

• You have at least 2 years of experience in sales, customer success, or account management.
• You love to sell and convince your interlocutors: you don't stop until you hear a "yes."
• You understand clients' core challenges, demonstrate product value, offer tailored solutions, and expertly identify upselling opportunities.
• You combine strong commercial instinct with consultative selling skills.
• You deeply understand business challenges, articulate ROI clearly, and position value with confidenceStrong written and verbal communication skills in a clear, assertive way.
• You have great active listening skills, the ability to explain complex concepts simply, You can't wait to pick up the phone and chat with them.
• You are autonomous, curious, learn quickly, and thrive in a dynamic, evolving scale-up environment.
• Native in Italian, with proficiency in French or English.

What's in it for you

• A flexible remote work policy, allowing up to three days of remote work per week (depending on your team).
• A flexible leave policy.
• Real internal mobility opportunities.
• Regular team events.
• A genuine focus on individual and collective learning, with a €750 annual budget for any training related to your role, plus team-wide and company-wide training sessions.
• A Gymlib subscription for sports and wellness activities.
• Free access to the mental health support platform, including up to 6 individual sessions per year.
• Health insurance with Alan.
• A Swile card for meal vouchers and sustainable mobility allowance (€).
• Discounts and perks via our Works Council (CSE) on the Happypal platform.
• Brand new Apple equipment.

Our values

• Challenge the status quo: we champion bold ideas that drive change across an entire industry.
• Liberty and responsibility: we encourage autonomy, individual impact and ownership.
• Knowledge is power: information is at the heart of Doctrine's mission, and we constantly strive to grow.
• Release early, release often and listen to your customers: we believe in the power of iteration and in constantly listening to our market, our customers and their challenges.

Our hiring process

• 30-min intro call with one of our Talent Acquisition Managers to understand your career goals and walk you through what we're building at Doctrine.
• A 1-hour conversation with your future manager to dive into the role, team scope and answer all your questions.
• One or two technical assessments to evaluate your skills in practice.
• An office visit including: lunch with 3 people from different teams to give you a feel for your future colleagues; a values conversation to share our vision; and a meeting with our CEO, Guillaume. (The process can be adapted to fit your personal and professional constraints if needed.)

Diversity & inclusion

All our roles are open to people with disabilities. Feel free to bring it up at any point during the process. We're committed to putting in place whatever adjustments are needed to ensure a working environment that works for everyone.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

22a - 89 | Account Manager (Settore Retail) • Milano, IT