1022-SAP Client Delivery Manager (CDM)

Intelli Owl; Italia; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Intelli Owl is seeking an experienced Engagement Manager to drive customer satisfaction and commercial success across onboarding, run and renewal phases. The role focuses on SAP environments and cloud offerings, with Italian language proficiency required and English as a must for cross-border engagements.

You will manage engagements end-to-end, oversee delivery operations, and drive account growth while working with stakeholders across various sizes and industries.

Competenze

• Bachelor’s degree or equivalent in a business or technology related field.
• 6–10 years of experience.
• SAP domain experience.
• Excellent presentation and communication skills in English, able to adapt for technical and non-technical audiences including management.
• Lead experience with customer interaction and client management.
• Pro-active, problem solving, customer-first attitude.
• Strong engagement management and relationship-building skills.
• Good understanding of SAP cloud, SAP HANA, and SAP topics.
• Customer-facing working in an international environment.

Mansioni

• Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage Stakeholders.
• Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements.
• Account Management: Commercial account management and increase of customer satisfaction

Conoscenze

Experience: 6-10 years

SAP domain experience

English communication

Lead / client interaction

Engagement management

Stakeholder management

De-escalation skills

International exposure

Problem solving

Customer-facing

Formazione

Bachelor's degree or equivalent in business/tech

Descrizione del lavoro

Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases.

Italian Language is a must.

About the Role

You will have three main areas of responsibility:

• Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage Stakeholders
• Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements
• Account Management: Commercial account management and increase of customer satisfaction

Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission critical SAP landscapes.

Responsibilities

• Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage Stakeholders
• Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements
• Account Management: Commercial account management and increase of customer satisfaction

Qualifications

• Bachelor’s degree or equivalent in a business or technology related field (e. g. Computer Science, Business Administration, etc.)

Required Skills

• Minimum of 6-10 years of experience.
• Must have SAP domain experience.
• Excellent presentation and communication skills in English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customer.
• People with Lead experience who have customer interaction and client manangement are also acceptable
• Pro-active, problem solving, "can-do" attitude and “customer first” mind.
• Strong engagement management, relationship building and de-escalation skills.
• Good understanding of SAP's cloud business, especially private cloud offering.
• Good understanding of SAP technical topic.
• Good understanding of SAP HANA database.
• Customer facing working experience.
• Accustomed to work in international environment.