Zycus Hiring IT Support Engineer Intern Bangalore | 2026

Studyecart; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

Zycus is a global leader in S2P procurement software, offering an IT Support Engineer Intern role in Bangalore, India. You will gain hands-on experience across Windows and macOS, ITSM workflows, patching, Entra ID administration, and low-code automation tools, while showcasing AI-assisted troubleshooting skills.

The internship lays a path to full-time IT Systems Engineer or DevOps roles, with emphasis on enterprise IT practices and strong documentation.

Qualifications

• Target Batch: Completed or completing a degree in Computer Science, IT, or a related technical field in 2026.
• Experience: 0 to 1 Year (Freshers are highly encouraged to apply).
• OS Competency: Working knowledge of Windows and macOS—handling software installations, basic system configurations, and common end-user troubleshooting. Comfortable working hands-on in macOS environments.
• AI Tool Proficiency: Must have hands-on experience using AI tools (such as Gemini, ChatGPT, Claude, or similar) for technical assistance, coding reference, and problem-solving.
• Soft Skills: Strong communication, technical documentation, and structured problem-solving skills, paired with an eagerness to learn enterprise IT practices.

Responsibilities

• Endpoint Management: Assist with application installation, configuration updates, and uninstalls across corporate Windows and macOS endpoints.
• User Troubleshooting: Troubleshoot and resolve common OS, desktop application, and network connectivity issues for end users.
• ITSM Tracking: Support support-ticket triage, tracking, and resolution workflows using ITSM platforms like Freshservice.
• Software Deployment & Patching: Assist with basic software packaging, deployment tasks, patch management, and software compliance audits.
• Documentation & SOPs: Help draft Standard Operating Procedures (SOPs) and troubleshooting guides for frequently recurring technical issues.
• Automation & QA: Assist with testing and QA of internal IT automation workflows using low-code tools like Power Automate and general project coordination.

Skills

Troubleshooting

Windows/macOS

AI tools usage

Communication

Education

Bachelors in Computer Science/IT

Tools

Freshservice

Power Automate

Entra ID

Job description

Friday, September 4, 2026 By Yogi Siddeswara

IT Support Engineer - Intern at Zycus

Zycus is a global market leader in Source-to-Pay (S2P) procurement software, empowering large Fortune 1000 enterprises worldwide to drive efficiency, compliance, and measurable financial value across their operations. Trusted by procurement leaders globally, Zycus transforms traditional cost-control functions into strategic value-creation engines. At the absolute core of the Zycus platform is Merlin AI, an advanced artificial intelligence engine that brings predictive insights, intelligent automation, and real-time visibility across the entire procurement lifecycle—from contract management and sourcing to invoicing and supplier governance. Consistently recognized by premier industry analysts like Gartner, Forrester, and IDC, Zycus continues to invest heavily in product innovation and AI-led capabilities across North America, EMEA, and APAC.

Role Significance & Career Growth: Stepping into the IT Support Engineer - Intern position at Zycus is an exceptional launchpad for fresh graduates entering the tech industry. In an enterprise organization managing thousands of endpoints across Windows and macOS ecosystems, the IT Operations team is the heartbeat of corporate productivity. As an IT intern, you won't just be handling basic hardware fixes; you will gain deep exposure to modern enterprise IT infrastructure, ITSM ticketing workflows (Freshservice), patch management, Microsoft Entra ID administration, and cutting-edge low-code automation tools like Power Automate. Furthermore, Zycus specifically values hands‑on AI competency (such as leveraging Gemini, ChatGPT, or Claude for troubleshooting), putting you at the cutting edge of modern IT support workflows. Successful interns often transition into full‑time IT Systems Engineers or DevOps pathways.

Current Industry Trends in Enterprise IT: Modern enterprise IT operations have evolved far beyond manual troubleshooting. Today’s IT support engineers leverage cloud identity providers (like Microsoft Entra ID), automated software deployments, and AI-driven diagnostic tools to maintain absolute endpoint compliance and security. By joining Zycus, you will gain practical, hands‑on experience in managing secure multi‑OS corporate environments, setting you up for rapid career advancement in global IT infrastructure management.

Eligibility & Requirements

Zycus is looking for tech‑savvy graduates who have a passion for troubleshooting, operating systems, and modern AI‑assisted IT support workflows.

• Target Batch: Completed or completing a degree in Computer Science, IT, or a related technical field in 2026.
• Experience: 0 to 1 Year (Freshers are highly encouraged to apply).
• OS Competency: Working knowledge of Windows and macOS—handling software installations, basic system configurations, and common end‑user troubleshooting. Comfortable working hands‑on in macOS environments.
• AI Tool Proficiency: Must have hands‑on experience using AI tools (such as Gemini, ChatGPT, Claude, or similar) for technical assistance, coding reference, and problem‑solving.
• Soft Skills: Strong communication, technical documentation, and structured problem‑solving skills, paired with an eagerness to learn enterprise IT practices.

As an IT Support Engineer Intern, your day‑to‑day operations will directly support the seamless functioning of internal engineering and business teams:

• Endpoint Management: Assist with application installation, configuration updates, and uninstalls across corporate Windows and macOS endpoints.
• User Troubleshooting: Troubleshoot and resolve common OS, desktop application, and network connectivity issues for end users.
• ITSM Tracking: Support support‑ticket triage, tracking, and resolution workflows using ITSM platforms like Freshservice.
• Software Deployment & Patching: Assist with basic software packaging, deployment tasks, patch management, and software compliance audits.
• Documentation & SOPs: Help draft Standard Operating Procedures (SOPs) and troubleshooting guides for frequently recurring technical issues.
• Automation & QA: Assist with testing and QA of internal IT automation workflows using low‑code tools like Power Automate and general project coordination.

Windows & macOS Administration ITSM Tools (Freshservice) Microsoft Entra ID AI Troubleshooting (Gemini/ChatGPT) Power Automate / Low-Code PowerShell / Shell Scripting (Nice‑to‑Have) MS‑900 / AZ‑900 Certifications (Bonus)

Zycus evaluates IT support candidates based on logical troubleshooting frameworks, operating system familiarity, and communication skills.

2. Technical Assessment (OS & Troubleshooting)

An online test evaluating basic networking concepts (TCP/IP, DNS), Windows/macOS troubleshooting scenarios, and logical reasoning.

A live discussion where interviewers present real‑world IT helpdesk scenarios (e.g., “A user’s Mac cannot connect to VPN” or “An application fails to install via patch management”) to evaluate your step‑by‑step diagnostic logic.

4. HR / Culture Fit Round

Assessing communication skills, customer‑service mindset, willingness to work in an enterprise office environment, and long‑term career alignment.

• Highlight AI Usage: Since Zycus explicitly asks for hands‑on AI tool experience, be ready to explain how you use prompts in Gemini or ChatGPT to write shell scripts, troubleshoot error codes, or draft documentation.
• Demonstrate deep familiarity with both Windows Event Viewer and macOS Terminal commands for diagnostics.
• Emphasize patience and customer empathy. IT support is fundamentally about helping non‑technical colleagues resolve bottlenecks smoothly.

Frequently Asked Questions (FAQs)

A: No, certifications like MS-900, SC-900, or AZ-900 are listed under “Nice to Have” bonus points, not mandatory requirements.

Q: Where is the office located?

A: This is an on‑site internship role based in Bangalore, India.

Zycus is committed to fostering an inclusive, equal‑opportunity workplace that values technical curiosity, diversity, and continuous skill development.

4.2

Learning Curve

4.1

Inclusion

“Starting as an IT intern at Zycus gives you incredible exposure to enterprise‑grade operations. Working with modern multi‑OS environments and AI tools makes it a fantastic stepping stone for freshers.”

Disclaimer: This information is gathered directly from the company’s official career portal. Zycus is an equal opportunity employer.

Copyright Note: Company logos and trademarks belong to their respective owners. This post is for public information sharing and educational purposes only.