Zonal Sales Manager - Pre Sales

ESP Engineered; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ESP Engineered is looking for a Presales Zonal Sales Manager in Pune, India, to lead regional teams and enhance customer experiences in the solar sector. This role requires 5–10 years of presales or inside sales experience, with a minimum of 4 years in team management. The candidate should demonstrate proficiency in CRM systems and data analytics, along with strong communication and problem-solving skills. Passion for sustainability and renewable energy is a plus.

Qualifications

• 5–10 years of experience in presales, inside sales, or lead management within a B2C direct sales environment.
• At least 4 years of team-handling experience in a high-growth setup.
• Strong understanding of CRM systems, data analytics, and customer journey mapping.

Responsibilities

• Own the presales funnel for the assigned zone from lead qualification to handover.
• Monitor lead response times and ensure high-quality customer engagement.
• Drive customer-centric presales interactions focused on trust-building.

Skills

Lead management

Team leadership

CRM systems understanding

Data analytics

Communication skills

Problem-solving

Job description

About SolarSquare At SolarSquare, we’re building the home energy brand of future India. Our mission is to enable Indian households to switch to clean, rooftop solar energy and reduce dependence on traditional coal-based electricity.

As a full-stack D2C residential solar brand, we manage the entire customer journey — from design and consultation to installation, maintenance, and financing.

In just 3 years, SolarSquare has become India’s leading residential solar brand, known for its quality, innovation, and customer obsession.

We’re now looking for dynamic Presales Zonal Sales Managers (ZSMs) to lead regional teams, drive qualified pipeline generation, and deliver world-class customer experiences that convert interest into sales.

Presales Responsibilities

• Own the presales funnel for the assigned zone — from lead qualification to handover to the sales closure team.
• Design and implement effective lead management frameworks to maximize conversion rates.
• Monitor lead response times, follow-ups, and CRM hygiene to ensure high-quality customer engagement.
• Collaborate with marketing and performance teams to align campaigns with presales objectives.
• Build and optimize consultation processes that educate customers about solar solutions and financing options.
• Leverage data insights and customer feedback to refine presales scripts, offers, and pitch decks.
• Partner with on-ground sales teams to ensure smooth transitions from interest to purchase.

Performance Management

• Set and track KPIs for presales teams including lead-to-demo and demo-to-conversion ratios.
• Review daily, weekly, and monthly dashboards to identify opportunities for performance improvement.
• Implement continuous training and performance coaching for teleconsultants and presales executives.

Customer Experience

• Drive customer-centric presales interactions focused on trust-building and value creation.
• Ensure all customer touchpoints deliver consistent SolarSquare brand messaging and service quality.
• Identify and resolve customer pain points during the presales journey through structured feedback loops.
• Lead, mentor, and motivate a team of presales professionals across multiple geographies.
• Foster a culture of accountability, collaboration, and data-driven decision-making.
• Design onboarding and skill-development programs to enhance team productivity.

Process & Operational Excellence

• Build automation and CRM workflows to improve efficiency and data accuracy.
• Work cross-functionally with marketing, operations, and sales closure teams to streamline customer journeys.
• Analyze performance metrics to identify process bottlenecks and drive continuous improvement.

What We’re Looking For

• 5–10 years of experience in presales, inside sales, or lead management within a B2C direct sales environment.
• At least 4 years of team-handling experience in a high-growth setup.
• Strong understanding of CRM systems, data analytics, and customer journey mapping.
• Excellent communication, problem-solving, and stakeholder management skills.
• Passion for sustainability, renewable energy, or clean-tech is a strong plus.
• Ability to thrive in a fast-paced, target-driven, and evolving organization.